Student Support Liaison
3 weeks ago
Are you passionate about empowering students to achieve their musical goals? We're seeking a dynamic and empathetic individual to join our team as a Student Support Representative. As a key member of our community, you'll play a vital role in crafting unforgettable experiences for our students.
About the RoleAs a Student Support Representative, you'll be the first point of contact for our students, providing timely and personalized support through various communication channels. Your mission is to ensure every interaction leaves a lasting note of support and satisfaction.
Key Responsibilities- Communicate effectively with students via phone, email, and chat messaging.
- Process new sign-ups, purchases, renewals, cancellations, and refunds as needed.
- Stay informed about marketing promotions, our websites, and reported issues.
- Report issues for investigation by the product team.
- Proficiency in the English language (written and verbal).
- Knowledge of and ability to explain basic computer tasks/processes.
- Ability to exhibit the Company's Core Values: Empathy, Passion, and Grit.
- Excellent verbal and written communication and strong typing skills.
- A warm, empathetic, and upbeat approach when communicating with students.
- Ability to maintain professionalism/confidentiality in escalated situations with customers.
- Independent problem-solving capabilities.
- A hands-on self-starter with a positive attitude and strong work ethic.
As a Student Support Representative, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our students' musical journeys. We're committed to creating a culture of continuous learning and self-improvement, and we want you to bring your unique self to work and play.
We're an equal-opportunity employer committed to diversity, equity, and inclusion in the workplace. We believe that diversity, equity, and inclusion are a necessity and that all humans have strengths, skills, and abilities that are unique and valuable.
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