Barista - Coffee Connoisseur
3 days ago
Job Summary:
The Barista - Coffee Connoisseur is responsible for delivering exceptional customer experiences by preparing and serving high-quality beverages in a fast-paced travel retail environment. As a key member of the Paradies Lagardère Travel Retail team, you will embody the company's commitment to providing first-class service and creating memorable experiences for our guests.
Key Responsibilities:
- Prepare and present beverages according to established recipe and presentation standards.
- Operate coffee making equipment, including dismantling and cleaning machinery as needed.
- Warmly greet, acknowledge, and take guests' drink and food orders within 30 seconds of them entering the concept.
- Accurately total, process, and collect payments from guests, including using the point-of-sale system.
- Handle money, process credit and debit card transactions, make change, and comply with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
- Knowledgeable and enthusiastic about the restaurant's menu and products.
- Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager if necessary.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Assist with new team member training by positively reinforcing successful performance and helping as needed.
- Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
- Maintain a clean, organized work environment that is free of safety hazards, including trash, sweeping, mopping, and dishes.
- Receive positive Secret Shopper scores.
- Ask correct SMG-related questions for positive comments.
- Be compliant with all local, state, federal laws and regulations, including those relating to food safety.
Requirements:
- High School diploma or GED is required.
- Food and Beverage experience is preferred but not required.
- Customer service-focused and solution-oriented.
- Ability to take direction and collaborate in a team environment.
- Ability to work in a high-energy and demanding environment.
- Knowledge of math to figure cost, make change, and cash handling procedures.
- Effective communication skills and the ability to work independently as well as with other team members.
- Able to work unsupervised for extensive periods and demonstrate good judgment when dealing with customers and peers.
- ServSafe Certification or equivalent, preferred.
Position Qualifications:
- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and an ability to communicate effectively, in English.
- Strong self-motivation, leadership, and organizational skills.
- Positive interpersonal skills.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
- Standing for long periods of time and the ability to work in an environment with varying temperatures.
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