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Barista - Coffee Connoisseur

2 months ago

Vancouver, British Columbia, Canada Paradies Lagardère Travel Retail Full time

Job Summary:

The Barista - Coffee Connoisseur is responsible for delivering exceptional customer experiences by preparing and serving high-quality beverages in a fast-paced travel retail environment. This role requires a passion for providing first-class service, a keen eye for detail, and the ability to work effectively in a team-oriented setting.

Key Responsibilities:

  • Prepare and present beverages according to established recipe and presentation standards.
  • Operate coffee making equipment, including dismantling and cleaning machinery as needed.
  • Warmly greet, acknowledge, and take guests' drink and food orders within 30 seconds of them entering the concept.
  • Accurately total, process, and collect payments from guests, including using the point-of-sale system.
  • Handle money, process credit and debit card transactions, make change, and comply with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
  • Knowledgeable and enthusiastic about the restaurant's menu and products.
  • Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager if necessary.
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Assist with new team member training by positively reinforcing successful performance and helping as needed.
  • Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
  • Maintain a clean, organized work environment that is free of safety hazards, including trash, sweeping, mopping, and dishes.
  • Receive positive Secret Shopper scores.
  • Ask correct SMG-related questions for positive comments.
  • Be compliant with all local, state, federal laws and regulations, including those relating to food safety.

Requirements:

  • High School diploma or GED is required.
  • Food and Beverage experience is preferred but not required.
  • Customer service focused and solution-oriented.
  • Ability to take direction and collaborate in a team environment.
  • Ability to work in a high-energy and demanding environment.
  • Knowledge of math to figure cost, make change, and cash handling procedures.
  • Effective communication skills and the ability to work independently as well as with other team members.
  • Able to work unsupervised for extensive periods and demonstrate good judgment when dealing with customers and peers.
  • ServSafe Certification or equivalent, preferred.

Position Qualifications:

  • Ability to work various shifts in a 7/365 team-oriented environment.
  • Excellent customer service skills and an ability to communicate effectively, in English.
  • Strong self-motivation, leadership, and organizational skills.
  • Positive interpersonal skills.
  • Self-starter able to prioritize and handle various tasks simultaneously.
  • Ability to adapt to changing priorities and unexpected situations.
  • Proficiency required in reading, writing, and mathematics, in English.
  • Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
  • Standing for long periods of time and the ability to work in an environment with varying temperatures.