Strategic Digital Transformation Manager

5 days ago


Ottawa, Ontario, Canada United Way Centraide Canada Full time

We are seeking a highly skilled Strategic Digital Transformation Manager to lead our Centre of Excellence (CoE) in driving digital business transformation across our network. The successful candidate will have 7+ years of experience managing software implementation or business transformation programs/projects and will be responsible for leading initiatives and projects within the CoE for the benefit of our customers, the local United Ways/Centraides.

This role is an exciting opportunity to support our existing CoE and help our members achieve their next level of digital maturity. You will be responsible for maintaining a focus on program success that goes beyond technical excellence to include enterprise-level change management, training frameworks, and activities that promote the adoption of our product suite by our members.

You will lead a multi-stakeholder team including internal resources, vendors, and partner-UWCs, building and maintaining timelines, project plans, and communication artifacts to ensure accountability and accurate information sharing. You will also manage the operations of the program while leading a growth phase, optimizing the operating model for ongoing support of the product suite and implementing privacy and security measures to ensure the integrity of the solution.

The ideal candidate will have experience in development and deployment of cloud-based CRM technologies, preferably Salesforce, and will be able to think strategically and balance technical knowledge with business acumen. They will be highly organized, communicative, and detail-oriented, with a sharp focus on on-time delivery and efficiency.

As a Canadian Movement, we value diversity, equity, and inclusion, and welcome applications from Black, Indigenous, and People of Colour, women, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.



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