Collections Manager
3 weeks ago
CB Canada is seeking a highly skilled Collections Supervisor to oversee the collections team and manage collections for a portfolio of accounts. As a key contributor to the success of the collections team, you will be responsible for providing training, creating work schedules, and providing timely status reports on performances and areas of concern.
Key Responsibilities
- Evaluate delinquent accounts and apply credit holds where applicable
- Set targets and calculate results for applicable collector incentive plans
- Review and monitor employee interactions with customers to ensure all policies and regulations are adhered to
- Work closely with operational and functional stakeholders to improve cash flow KPIs
- Organize regular meetings with business unit partners to provide collection updates and seek alignment on action plans for collection issues
- Run weekly reports and analysis on key KPIs including not limited to cash received, AR balance, and collection status
- Provide month end Provision for Bad Debts (PBD) report and analysis
- Prepare other reports and analysis as may be required
- Develop and maintain up-to-date procedural documentation related to collections.
About You
- Exceptional communication skills and customer service centric attitude
- Demonstrate good judgment and decision making/problem solving skills
- 3+ years of experience in a similar supervisory role within collections/credit
- Experience with ERP is required as well as demonstrated knowledge of reporting & analysis
- Team player with strong interpersonal skills, good listener, and able to synergize the team
What's on offer?
- Fully remote position (only required to go into the office once per month)
- Competitive salary, benefits & pension plan
- Collaborative and fun team
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