Collections Supervisor

1 month ago


Mississauga, Ontario, Canada Randstad Canada Full time
Job Title: Collections Supervisor

We are seeking a highly motivated and experienced Collections Supervisor to join our team in Mississauga. As a Collections Supervisor, you will be responsible for leading a team of collections agents and developing strategies to improve the efficiency and effectiveness of the collections process.

Key Responsibilities:
  • Supervise and lead the collections team, providing guidance, training, and support.
  • Develop and implement strategies to improve the collections process.
  • Monitor and evaluate the performance of collections agents, providing feedback and coaching as needed.
  • Handle escalated collections cases and negotiate payment plans with delinquent accounts.
  • Ensure compliance with federal, state, and local regulations related to debt collection.
  • Prepare and analyze collections reports, providing insights and recommendations to management.
  • Collaborate with other departments to resolve billing and customer service issues.
  • Maintain accurate records of collections activities and customer interactions.
  • Identify and implement process improvements to enhance collections performance.
  • Stay informed about industry trends and changes in regulations affecting collections practices.
Requirements:
  • Minimum 3 years of experience in high-volume B2B collections for large, complex corporations.
  • Must have leadership experience managing multiple direct reports.
  • Experience with major ERP systems including Oracle is a great asset.
  • Strong attention to detail and numerical accuracy.
  • Strong work ethic and positive team attitude.
  • Strong problem identification and problem resolution skills.
What We Offer:
  • 6-month contract with potential to convert to permanent based on performance.
  • Free parking onsite.
  • Competitive pay ranges between $35-45 depending on experience, potential for higher if French bilingual.
  • Ability to work from home multiple days per week.
  • Udemy - free online professional training to enhance your skills.
  • Optional benefits plan with Securian for Health, Dental, and Life Insurance.

If you are a motivated and experienced collections professional looking for a new challenge, please contact us at christina.bang@randstad.ca to learn more about this exciting opportunity.



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