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Manager of Customer Engagement

1 week ago

Toronto, Ontario, Canada City of Toronto Full time

The City of Toronto is seeking a talented individual to fill the role of Manager, Retail Experience. As a key member of the Marketing and Customer Experience team, you will be responsible for creating unique and engaging experiences for customers across the TTC system.

This exciting opportunity involves developing retail leasing and activation strategies that drive revenue and enhance the customer experience. You will collaborate with internal departments and external stakeholders to bring innovative ideas to life and create memorable experiences for passengers.

We are looking for someone with exceptional organizational and project management skills, as well as strong negotiation and communication skills. The ideal candidate will have a proven track record in specialty retail leasing, partnership management, and brand activations, preferably in a large-scale public transit or retail environment.

In this role, you will work closely with various teams to ensure seamless execution of pop-up retail experiences, collaborations, and initiatives. Your ability to prioritize tasks, manage multiple leases, contracts, and stakeholder relationships simultaneously will be essential in delivering successful projects.

The Manager, Retail Experience will also be responsible for establishing revenue and customer satisfaction targets while ensuring TTC policies and guidelines are met. This role requires a comprehensive knowledge of customer engagement strategies, as well as a strong understanding of the Ontario Human Rights Code and Related Orders.