Project Manager, People and Culture

4 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that is powered by its people. We are a collective of individuals who strive to become better, to push ourselves to new heights, and to treat each other with respect and kindness. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

We are seeking a highly skilled Project Manager, People and Culture to join our team. As a key member of our P&C team, you will be responsible for overseeing and governing the global ethics hotline and program. This role will also serve as the project lead responsible for managing the P&C policy review project and supporting other projects as required.

Key Responsibilities:

  • Oversee Four Seasons' global ethics hotline and ensure its effectiveness.
  • Manage the intake, triage, and escalation process and assign complaints to lead reviewers.
  • Ensure appropriate subject matter experts are engaged in the investigation, which are completed timely, thoroughly, and consistently, while ensuring cases are appropriately closed and actioned.
  • Prepare regular reports on ethics hotline activity and trends for Senior Leaders and the Board of Directors.
  • Develop quarterly insights reports to monitor and identify patterns of concern globally and regionally to proactively address emerging risks.
  • Evaluate and develop tools and resources to support P&C leaders in managing cases and promoting ethical behavior and compliance.
  • Collaborate with internal stakeholders, including P&C, legal, and internal audit to ensure a coordinated approach to ethics and compliance.

Requirements:

  • Experience conducting investigations and handling sensitive issues with discretion and integrity.
  • Prior human resources business partner work experience is an asset.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong understanding of managing employee relations.
  • Understanding of global ethics and compliance principles.

What We Offer:

Four Seasons is committed to providing a world-class employee experience and company culture. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario. We are an equal opportunities employer and welcome applications from diverse candidates.

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