Luxury Sales Associate

2 months ago

Toronto, Ontario, Canada Holt Renfrew Full time

About Holt Renfrew

Holt Renfrew is a leading luxury retailer that offers an inspiring, fashion-driven environment with opportunities to learn and grow. Our company is committed to corporate social responsibility and partners with iconic luxury brands to provide our customers with the best possible shopping experience.

Job Summary

We are seeking a highly motivated and customer-focused Beauty Advisor to join our team. As a Beauty Advisor, you will be responsible for developing deep, long-lasting relationships with customers, increasing sales, and providing exceptional service.

Key Responsibilities

  • Consistently deliver extraordinary service to all customers, ensuring a positive shopping experience.
  • Exceed all sales and service personal goals and targets, driving business growth and revenue.
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
  • Share expert-level product knowledge with the entire store selling team, providing guidance and support.
  • Maintain solid relationships with buyers, vendors, and selling managers, ensuring seamless communication and collaboration.
  • Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, and communicating suggestions to store management.
  • Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars, to stay up-to-date on industry trends and best practices.
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks, ensuring a well-organized and visually appealing store environment.
  • Communicate regularly with personal clients through various methods, including phone, mail, and electronic communication, regarding in-store events, merchandise requests, sales follow-up, and birthdays.
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
  • Perform other duties as assigned, ensuring compliance with company policies and procedures.

Requirements

  • High school diploma or equivalent.
  • Proven ability to exceed sales targets in a commission-based sales environment.
  • Highly collaborative, with the ability to work with and through others in a team-oriented environment.
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision.
  • Able to work a flexible work schedule based on the needs of the customer, including nights, weekends, and holidays.
  • Minimum of two or more years of experience in a commission-based sales environment.
  • Make-up artistry or aesthetics certificate may be required for certain brands.
  • Prior retail sales experience in a luxury environment is preferred.

Measures of Success

  • Contribution to financial objectives.
  • Individual objectives linked to the achievement of department goals.
  • Feedback from internal and external clients.

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