NOC and Escalations Specialist

2 months ago

Richmond Hill, Ontario, Canada MBC Full time
Job Title: NOC and Escalations Analyst

We are seeking a highly skilled NOC and Escalations Analyst to join our team at MBC. As a key member of our support team, you will be responsible for delivering exceptional service to our customers while resolving complex escalated incidents.

Key Responsibilities:
  • Day-to-day troubleshooting and resolution of escalated incidents
  • Monitoring and addressing NOC alerts
  • Dispatching to client sites to resolve urgent and critical incidents
  • Providing clear and direct communication to clients with regular updates
  • Participating in an on-call escalations rotation
  • Maintaining and updating service tickets in your queue
  • Compiling SOPs to help expand the knowledge base
  • Deploying agile projects on an as-needed basis
Requirements:
  • Highly organized and excellent time management skills
  • High degree of technical knowledge and the ability to solve complicated technical problems
  • Experience with server platforms, including Windows, Linux, and Mac
  • Experience with server applications, including SQL Server, Exchange Server, and SharePoint Server
  • Experience with virtualization platforms, including Hyper-V and VMware
  • Experience with cloud platforms, including Amazon S3, Google G-Suite, and Office 365
What We Offer:

As a NOC and Escalations Analyst at MBC, you will have the opportunity to work with a talented team of professionals and contribute to the delivery of exceptional service to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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