NOC and Escalations Specialist

3 weeks ago


Richmond Hill, Ontario, Canada MBC Full time

We are seeking a highly skilled Escalations Analyst to join our team at MBC. As a key member of our support team, you will be responsible for delivering exceptional service to our customers while resolving complex escalated incidents from other support teams.

The ideal candidate will possess excellent communication skills, both verbally and written, and have a high degree of technical knowledge to solve complicated technical problems. Experience with server platforms, server applications, virtualization platforms, and cloud platforms is highly desirable.

Responsibilities will include day-to-day troubleshooting and resolution of escalated incidents, monitoring and addressing NOC alerts, dispatching to client sites to resolve urgent and critical incidents, and providing clear and direct communication to clients with regular updates.

We are looking for a team player who is driven to learn and complete certifications as outlined in the letter of agreement. If you have a passion for delivering exceptional service and resolving complex technical issues, we encourage you to apply for this exciting opportunity.

Key Skills and Experience:

  • Highly organized and excellent time management skills
  • High degree of technical knowledge and the ability to solve complicated technical problems
  • Experience with server platforms, server applications, virtualization platforms, and cloud platforms
  • Excellent communication skills, both verbally and written

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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