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Customer Service Director
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Customer Service Director
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Customer Service Director
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Customer Service Director
1 month ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Carzone Motors Ltd.
Job Summary:The Customer Service Manager will be responsible for leading our customer service team, ensuring that our customers receive exceptional service and support. This role will involve managing staff, assigning duties, and implementing strategies to improve customer satisfaction and loyalty.
Key Responsibilities:- Staff Management: Manage a team of 3-4 people, providing guidance, support, and coaching to ensure they have the skills and knowledge to deliver excellent customer service.
- Customer Service: Develop and implement strategies to improve customer satisfaction and loyalty, including responding to customer complaints and resolving issues in a timely and professional manner.
- Marketing: Study market research and trends to determine consumer demand and develop marketing strategies to meet customer needs.
- Operations: Plan, organize, direct, control, and evaluate daily operations, including budgeting and monitoring revenues and expenses.
- Recruitment: Recruit, hire, and supervise staff and/or volunteers, ensuring that they have the necessary skills and qualifications to perform their duties.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 year to less than 2 years of experience in a customer service or management role.
- Skills: Excellent communication and interpersonal skills, ability to work under pressure, and attention to detail.
The Customer Service Manager will work in a fast-paced environment, with a combination of sitting, standing, and walking. The role requires excellent time management and organizational skills, as well as the ability to work independently and as part of a team.
Language:The primary language of work is English.
Hours:The working hours are 40 hours per week.
