Service Director

4 weeks ago


Surrey, British Columbia, Canada The Henry Full time
Service Director

**About The Henry**

The Henry Public House is a unique hospitality venture owned by André Joseph Bourque and Ryan Richard Moreno. Our mission is to provide exceptional service and create memorable experiences for our guests.

**Job Summary**

We are seeking a highly motivated Service Director to join our team at The Henry Public House. As a Service Director, you will be responsible for managing daily operations, ensuring excellent service standards, and maintaining a positive working relationship with all employees.

**Key Responsibilities**

- Manage daily operations and ensure all service standards are met
- Keep the General Manager informed of all issues and take prompt corrective action
- Complete job responsibilities and performance objectives in a timely manner
- Attend weekly Service Director meetings
- Maintain a favorable working relationship with all employees
- Provide a favorable image of The Henry culture and uphold high industry standards
- Oversee and manage all areas of the restaurant
- Hold employees accountable for service standards, performance, and appearance
- Ensure guest satisfaction in all areas of food, service, and environment
- Communicate with the team through daily log outs and updates
- Develop and maintain relationships to ensure guests remain loyal and return
- Report and record all repair and maintenance issues in a timely manner
- Ensure financial and payroll related administrative duties are completed accurately
- Maximize bar profitability by ensuring correct pouring and recipes are followed

**Working Conditions**

- Hours and shifts may vary, including evenings, weekends, and holidays

**Requirements**

- Minimum 1 year experience in a restaurant leadership/management position
- Ability to multi-task, strong communication skills, and organizational skills
- Positive, can-do attitude
- Serving It Right certification is an asset

**What We Offer**

- Competitive wage based on experience

**How to Apply**

If you are a motivated and experienced Service Director looking for a new challenge, please submit your application.

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