Director of Families and Wellbeing

Job Title: Director of Families and Wellbeing

This is a key leadership role within the Families and Wellbeing department, responsible for the development, innovation, management, and community accountability of programs and initiatives.

Key Responsibilities:

• Oversee the management of funded contracts in the Families and Wellbeing Department.
• Lead new proposals and contract negotiations.
• Ensure that all contract deliverables and reporting requirements are being met.
• Approve all written submissions to funders.
• Negotiate funding contracts and facilitate the contracting process.
• Responsible for overseeing, and when necessary, coaching, all negotiations carried out by managers.
• Ensure financial stability and sustainability of all programs in the department and effectively monitor the contributions towards administration, rent coverage, and management hours.

Strategic Planning:

• Collaborate with the Leadership Team to lead the organizational-wide strategic planning process.
• Lead the collaborative process of the development and implementation of a values-aligned strategic vision and initiatives for the department with department managers and staff.
• Ensure that department strategic development vision and initiatives are congruent with the organizational-wide strategic plan.

Service Quality:

• Engage in the development of quality assurance systems and evaluation procedures as they apply to funded programs, including client feedback, program evaluation, and assessment of needs.
• Responsible for the DIVERSEcity's PQI processes as it pertains to the department.
• Conduct ongoing assessment of community strengths and needs and funding trends as it pertains to the department.

Business Development:

• Collaborate with department managers, staff, and other department directors to plan, develop, and implement new programs and projects informed by equity-centered design approaches.
• Responsible for the preparation and submission of program/project proposals in response to Requests for Proposals for repeat and new funding opportunities.
• Liaise with program funders regarding operations and ongoing planning and evaluation.
• Ensure that assigned programs are current, innovative, and meet the needs and mandate of DIVERSEcity's values.
• Keep current with information about all funding sources and ensure the dissemination of this information to the relevant Directors and/or managers.
• Attend necessary community, government, and agency meetings and eventually take a leadership role at these tables/committees.

People & Culture:

• Hiring, supervising, coaching, and mentoring senior managers and managers to develop high-performing teams with a growth and accountability mindset.
• Build and promote a people- and culture-centric workplace in collaboration with the Director of People & Culture.
• Ensure communication within the teams is transparent and is consistent with the agency's values and fosters team building and opportunities to learn.
• Plan and execute team building; one-on-one support; trainings for continual team development.
• Collaborate with the Director of People & Culture and the Chief Operating Officer to develop a framework for Leadership Team meetings to communicate key information, develop/mentor managers, and convey collective information for decision making.

Relationship Building/Partnerships:

• Develop and build relationships internally and externally to support or enhance the work of the department.
• Represent DIVERSEcity positively and professionally in the community.
• Actively engage on external committees, advisory groups, and relevant networks to be informed and updated on emerging issues, new/alternative-funding opportunities, and to advocate for change to address systemic issues immigrant, refugee, culturally diverse, and racialized populations encounter.

Reporting:

• Reports directly to the Chief Operating Officer (COO).
• Keeps the Chief Operating Officer informed about developments of importance.
• Prepares reports to the Board of Directors on a quarterly basis.
• Provides reports to funders and the Chief Operating Officer as required.

Summary of Key Deliverables/Accountabilities:

• Fulfill contract requirements as outlined by funders; federal, provincial, municipal, and financial institutions.
• Increase program budgets annually by 10% or more as per strategic plan.
• Ensure a robust team development program, inclusive of proposal and grant writing, performance management, creating a healthy workplace by ensuring team mindset that values the need for work/life balance.
• Community engagement; ensure that we incorporate an equity-centered design through stakeholder engagement to inform future partnerships and program development.
• Adhere to our strategic objectives, measurable, and results-based targets to be achieved in support of our vision in the following areas:
• Priority 1: Strengthening Community Connection.
• Priority 2: Commitment to Truth and Reconciliation.
• Priority 3: Organizational Capacity & Wellbeing.
• Priority 4: Growth & Expansion.
• Priority 5: Collective Impact & Advocacy.

Qualifications:

• Bachelor's degree in social work or counseling (required).
• Master's degree in social work considered an asset.
• 10+ years in program and business development as well as project management in a community-based non-profit setting.
• Proven proposal writing skills, and intermediate/advanced knowledge of federal and provincial funding processes.
• Knowledge of federal, provincial funding programs, and alternate funding sources.
• Familiarity with community resources and organizations in the lower mainland.
• Proven problem-solving abilities, adaptable, and exercises good judgment.
• Proven ability to manage time and multiple priorities; works well under pressure.
• Proven project management and administration skills, including personnel and financial management.
• Thorough understanding of business planning, change management, and performance execution to meet and exceed milestones and KPIs.
• Excellent oral and written communication skills along with effective collaboration skills.
• Ability to act as a coach and mentor to all levels of staff and management.
• Ability to work independently and as a member of a multidisciplinary team.
• Excellent problem-solving ability, discretion, and judgment, and ability to work under pressure and timelines.
• Demonstrated cross-cultural experience and/or knowledge of immigrant settlement and integration issues.
• Computer literacy in MS Word, MS Excel, E-mail, and internet applications.
• Affiliation to appropriate professional associations an asset.

To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to the critical work of re-centering and amplifying those voices and perspectives that have been marginalized through systemic inequities. We will prioritize applications from BIPoC (Black, Indigenous, People of Colour) voices, people from gender and sexually diverse communities, people with disabilities, and/or people with intersectional identities. If there are ways in which we can remove barriers to your full participation in this recruiting process or if you have any questions surrounding the role or DIVERSEcity as an organization, please feel free to email us at Thank you for your interest and efforts in submitting forth an application. We will be in touch with those applicants who closely meet the essence of and show potential for impact in this role.

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