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Inside Sales Representative
2 months ago
At ProMach, we're not just about machines; we're about building futures. We offer a work environment where you can be your best self. Whether you're analytical, creative, or somewhere in between, we have a place for you. We're looking for people who are passionate about customer service, detail-oriented, and ready to make an impact in the packaging industry.
Key Responsibilities:- Provide exceptional customer service to our clients, channel partner distributors, and internal departments, including engineering, production, logistics, and accounting.
- Establish and maintain strong working relationships through phone calls, emails, and in-person meetings.
- Serve as the key project coordinator, both internally and externally, for collecting and communicating essential data and following up as needed.
- Analyze data to prepare quotes, process orders, and respond to inquiries accurately and efficiently.
- Document and proactively plan for potential bottlenecks or issues during the quote and order processes.
- Complete milestones in developing product knowledge and understanding of both company products and the broader packaging industry.
- Support the Outside Sales Team in designated territories by providing efficient and timely administrative support.
- Prepare and maintain various reports using advanced Excel and ERP skills, focusing on project plans and progress.
- Follow up with customers, distributors, and agents for corrugate samples, payments, deposits, and other necessary information.
- You have a College diploma or University degree in Business, Engineering, or Technology.
- You have 2-5 years of experience in customer service, sales, and/or project coordination.
- You possess strong attention to detail.
- You are hardworking, respectful, motivated, and enthusiastic.
- You have experience with ERP/MRP systems, preferably Syteline.
- You are proficient in Microsoft Office, particularly Word, Excel, and Outlook.
Experience in the packaging machinery industry, corrugated industry, or manufacturing processes will be considered a strong asset.
You must be legally eligible to work in Canada without Company sponsorship.
Benefits:
As a ProMach employee, you receive more than just a paycheck. Your total compensation includes your pay, comprehensive medical and dental programs, life insurance, and a generous paid time off program.
ProMach is committed to providing an accessible workspace. Should you require accommodation during the recruitment process, please notify the Company.
This role qualifies for quarterly commissions based on company performance, with no sales obligations required.
