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Senior Operations Manager

2 months ago

Richmond Hill, Ontario, Canada Securitas Canada Limited Full time
Job Summary

The Area Vice President of Toronto and Southern Ontario will provide strategic leadership and direction for the Operational Area. The incumbent will be responsible for facilitating the implementation and maintenance of Company initiatives, serving as a coach to Area management, and acting as a liaison among the Canadian Executive Team, Canadian Corporate Shared Services, and other supporting functions.

Key Responsibilities
  • Participate in the development of the Canadian Company's strategic goals and direction, promoting Securitas Service Excellence throughout the Area.
  • Develop and manage Area short- and long-term plans, oversee adherence to Securitas policies and procedures, and budgets to maximize revenue and efficiency, and to help facilitate and support growth and objectives.
  • Ensure the delivery of Securitas services in the Area, including effective customer service, security solutions, and addressing customer matters in a timely manner.
  • Manage all new job start-ups and job shutdowns.
  • Establish and/or align with financial and administrative controls, working closely with the financial group, and managing the budgeting/cost process to ensure proper integration of financial information for the Area.
  • Participate with other internal business partners to offer Clients hybrid security solutions, such as technologies encompassing access control, video surveillance, intrusion, fire, monitoring, and design and installation.
  • Manage and coordinate financial planning and the budget process for the Area.
  • Respond to client billing inquiries as needed and ensure the Area responsibility for invoicing and/or follow-up is completed, in conjunction with the Canada Corp. Finance/Billing Department.
  • Support sales initiatives for National or Global Accounts as appropriate, and support other aspects of the sales functions, and may manage and/or guide other managers, such as Business Development Managers.
  • Represent the organization or delegate representatives to act on behalf of the organizational Area in business negotiations or other official functions.
  • Research and be aware of Industry competition, create and promote strong customer relationships, and strive for quality management and continuous improvement.
  • Prepare and/or approve the job pricing Proforma in conjunction with the appropriate Departments.
  • Assist in preparing tenders, adhere to the Securitas client contract program.
  • Provide leadership and management for the Area, Branches, staff, and various Management Personnel, including managing employee performance, engagement, and creating a culture for employee respect, diversity & inclusion.
  • Select managers and other staff while creating optimum working conditions, monitor performance, and coach through regular update meetings.
  • Conduct Performance Evaluations (Appraisals) with subordinate staff, and coach, develop, and motivate accordingly.
  • Ensure overall compliance with all relevant legislation and laws, including applicable administration of various Collective Agreements.
  • Develop good labour relations with Unions and ensure Area Managers deliver timely responses to grievances or other follow-up for employee complaints.
  • In conjunction with Area HR and Corp. Human Resources, advise the Branch location and District Managers, and support staff on the interpretation of Area Collective Agreements.
  • Work in collaboration with the HR Canada Executive for escalated and/or material people matters.
  • All Securitas employees in performance of their job functions, duties, or tasks are required to know and follow safe and ethical work practices, and to be aware of and understand Company policies and procedures related to (but not limited to), Ethical Conduct, Anti-corruption, Workplace Harassment, Anti-Violence, Diversity & Inclusion, Drug & Alcohol, and Health & Safety.
  • The AVP role is in regular consultation with associated Departments, such as the Canadian Security Operations Centre, Sales & Marketing, Canada Corp. Finance, Canada Corp. Human Resources, Legal, (and other as needed); the AVP role participates on Country-related initiatives and projects as needed.
Position Specifications
  • Proven experience in a progressive senior management role with increasing responsibility, or equivalent position, with emphasis on operational and financial leadership and management.
  • Provide leadership and ensure effectiveness in implementing the Company's policies & procedures. Ability to function as a change agent.
  • Must understand and be able to implement the Company Corporate and Legislated Compliance & Regulations.
  • Ability to understand and engage in Securitas frameworks for accounting and auditing processes.
  • Possess excellent communication and interpersonal skills to work with internal and external Stakeholders, Clients, Personnel, Suppliers, and others.
  • Possess problem-solving, decision-making & critical thinking skills.
  • Results-oriented; Business Acumen; Customer Service Excellence mentality; Superb Presentation skills.
  • Strong conflict/alternative dispute resolution skills.
  • Ability to build and maintain collaborative, positive relationships with all stakeholders within a Matrix reporting structure.
  • Analytical and ability to apply sound judgment & solutions to challenging issues.
  • Accurately assesses employee strengths and development needs and provides feedback, counselling, mentoring, and coaching as appropriate for the situation.
  • Must be able to multi-task and organize/prioritize in order to support an effective and efficient operation and accomplishment of stated goals to achieve success.
Qualifications
  • University Degree or College Diploma in a related discipline or equivalent experience and education to the Company's satisfaction.
  • Ten years of progressive management experience and a minimum of 7+ years of direct management experience with full P&L, and responsibility and team leadership for multi-Branch Operations, or related management experience working within a large complex organization.
  • Experience with security technologies such as CCTV and Access Control, and managing and/or delivering remote security services is an asset.
  • Experience working within a unionized environment is an asset.
  • Proficient in use of computers and various software applications including MS Word, Excel, Email, PowerPoint, and understanding various client databases.
  • Requires occasional use of a vehicle in the performance of duties.
  • Occasional Travel to various Company branch offices and other locations.