Operations Performance Manager

6 days ago

Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full time
About the Role

We are seeking an experienced Operations Performance Manager to join our team at CEI Fleet Collision and Safety. As a key member of our operations team, you will be responsible for driving business growth and improvement through data-driven decision making and process optimization.

Key Responsibilities
  • Performance Analytics & Reporting
    • Develop and maintain key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
    • Lead the analysis of data to inform business decisions and drive process enhancements.
    • Collaborate with cross-functional teams to implement process improvements and optimize operational efficiency.
  • Stakeholder Engagement & Feedback
    • Develop and maintain relationships with key stakeholders, including operations teams, product teams, and clients.
    • Provide regular performance reviews and insights to stakeholders, highlighting areas for improvement and opportunities for growth.
    • Facilitate discussions with stakeholders to identify and prioritize process improvements and optimize operational efficiency.
  • Capacity + Workforce Planning
    • Develop and maintain workforce planning models to forecast labor demand and supply across multiple products and processes.
    • Collaborate with stakeholders to identify and prioritize capacity planning initiatives and optimize operational efficiency.
    • Develop and maintain metrics and statistical indicators to measure workforce planning effectiveness.
  • Workflow + Throughput Forecasting
    • Develop and maintain forecasting models to predict vehicle intake and enrollment volumes by week throughout the calendar year.
    • Collaborate with stakeholders to identify and prioritize forecasting initiatives and optimize operational efficiency.
    • Develop and maintain metrics and statistical indicators to measure forecasting effectiveness.
Requirements
  • Bachelor's degree in Business, Analytics, Finance, Computer Science, or related field.
  • 5+ years of experience in operations performance management, with a focus on data-driven decision making and process optimization.
  • 2+ years of experience managing a team of direct reports.
  • Strong analytical experience, with proficiency in platform solutions such as PowerBI, Alteryx, SQL, Snowflake, Smartsheet, RPA, or related software solutions.
  • Experience in fleet management or transportation logistics a plus.
  • Proven ability to establish, manage, and evolve operations performance analytics suites and insights to achieve operations performance targets in collaboration with cross-functional partners.
  • Crisp, insightful oral- and written- communications style and able to summarize, using data and supporting narrative across multiple formats.
  • Ability to effectively navigate, collaborate, and communicate across cross-stakeholder teams and Subject Matter Experts within IT and Business/Operations.
What We Offer
  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).

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