Facility Operations Manager

4 weeks ago

Guelph, Ontario, Canada Black & McDonald Full time

About This Role

Black & McDonald is seeking a skilled Facility Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating and supervising staff and subcontractors working on various Black & McDonald FMO accounts.

Key Responsibilities

  • Provide leadership and support strategic objectives related to facility operations.
  • Work Order Management: Supervise, plan, and coordinate work assignments for Building Operators, Maintenance Mechanics, and other maintenance staff/trades.
  • Collaborate with customer stakeholders, supervisors, and EHS to develop work plans, including issuance of building communications and completing risk assessments.
  • Collaborate with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.
  • Effectively monitor, prioritize, and dispatch work orders to maximize productivity and ensure quality by verifying and auditing closed work orders to assess completeness and correctness.
  • Ensure all training and certification requirements for staff are met through comprehensive tracking and scheduling.
  • Perform daily site walk-throughs and conduct a minimum of one weekly inspection of active worksites.
  • Formulate action plans for facility operational and emerging issues, as needed.
  • Recommend/implement solutions to facility operational issues.
  • Hire and supervise the activities of subcontractors and subordinate staff.
  • Participate and provide updates to customer designates during weekly/bi-weekly/monthly meetings or as needed.
  • Provide assistance for internal or client-based audits or inspections as needed.
  • Ensure that required environmental, health, and safety, security, and quality assurance programs are implemented as per internal/client-specific policies and local codes and regulations.
  • Provide oversight and technical guidance to direct reports, as needed.
  • Participate in major vendor monthly performance meetings and hold vendors accountable for contractual deliverables.
  • Support preparation of Quarterly Business Reviews, alongside Operations/Facility Manager.
  • Internal/External stakeholder management.
  • Emergency response planning and auditing.
  • Mentor and train reporting staff.
  • Performance development and career planning for team.
  • Quality assurance checks to ensure vendor contract obligations are being satisfied.
  • Perform other duties as required.

Competency Requirements

  • Familiarity with specific software packages and management tools (JDE/DSI/CMMS Dashboards, etc).
  • Advanced analytical and time management skills.
  • Understanding of Facility Management processes and standards, either through work experience or qualifications.
  • Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
  • Good interpersonal skills with the ability to communicate effectively, both verbally and written at organizational all levels.
  • Proven customer service skills.
  • Ability to work days, evenings, and weekends, including holidays, as required to support operational requirements.
  • Required to provide a Clear Police Reference Check.

Education Requirements

  • A university degree or equivalent post-secondary degree in a field of study that maintains relatable knowledge that is transferable to the job requirements outlined for this position is considered an asset.
  • Experience in the facilities industry may substitute for post-secondary education requirements.

Work Experience Requirements

  • Minimum of 3-4 years of experience in a Building Operations position.
  • A trade license may be an asset.
  • FMP/FMA designation (through BOMA or IFMA) may be considered an asset.

Skills, Abilities, and Other Requirements

  • Able to travel within the London, ON area.
  • Security clearance requirements: must be able to get reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Competitive compensation and benefits packages.

A family business with family values.

One company with endless opportunities to learn and grow.

Interesting and challenging work.

Empowered people with ambitious goals.

Collaborative and supportive work culture.

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