Service Designer

2 weeks ago


Toronto, Ontario, Canada Tangerine Full time
Job Description

Tangerine is seeking a skilled Service Designer - Strategic Innovator to join our team. In this role, you will be responsible for driving innovative solutions that meet the evolving needs of our customers.

About the Role

We are looking for an experienced Service Designer with a strong background in design research, service design, and CX strategy. As a key member of our team, you will work closely with cross-functional teams to develop and implement user-centered solutions that deliver exceptional customer experiences.

Key Responsibilities:
  • Lead design research initiatives to gain a deep understanding of customer needs and behaviors
  • Develop and implement service design strategies that align with business objectives
  • Collaborate with stakeholders to identify and prioritize opportunities for innovation
  • Design and deliver workshops and training sessions to educate teams on design thinking principles and best practices
  • Stay up-to-date with industry trends and emerging technologies to inform design decisions
Requirements:
  • Bachelor's Degree in Design, Psychology, Anthropology, or related field
  • 5-7 years of experience in design research, service design, CX strategy, or closely related field
  • Proven track record of applying Design Thinking principles to drive business outcomes
  • Experience working in agile environments and collaborating with cross-functional teams
  • Strong understanding of user interface best practices for web, mobile, tablet sites, and apps
What We Offer:
  • A competitive salary of $120,000 - $160,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work on high-impact projects that make a real difference in people's lives
  • A dynamic and supportive work environment that fosters creativity and collaboration

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