Service Designer

3 weeks ago

Toronto, Ontario, Canada Rubicon Path Full time
Service Designer Role Overview

Rubicon Path is seeking a Service Designer to drive the creation of seamless and holistic customer experiences. This position requires a strong background in user-centered design, service design principles, and collaboration with cross-functional teams.

Key Responsibilities:
  • Design and improve services that meet user needs, ensuring a cohesive and engaging customer experience.
  • Conduct user research and gather insights through interviews, surveys, and observations to understand pain points, expectations, and behaviors.
  • Map out customer journeys, service blueprints, and workflows, identifying gaps and opportunities for improvement.
  • Collaborate with cross-functional teams, including product management, UX/UI designers, developers, and marketing, to ensure cohesive service delivery.
  • Facilitate workshops and co-design sessions with stakeholders to generate innovative solutions.
  • Prototype and test service concepts, gathering feedback to iterate and refine the service design.
  • Ensure alignment between business processes, technology, and customer experience by coordinating efforts across departments.
Deliverables:
  • Service Blueprints and Journey Maps: Develop detailed service blueprints and customer journey maps that outline the current and future state of the service.
  • User Research and Insights: Conduct thorough user research to identify customer pain points, motivations, and needs, delivering actionable insights.
  • Prototyping and Testing: Create and test service prototypes to validate concepts, gathering user feedback for further refinement.
  • Improved Service Processes: Implement service design improvements that streamline workflows and enhance customer satisfaction.
  • Stakeholder Workshops: Facilitate workshops to co-create solutions with business stakeholders and gather diverse perspectives on service design.

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