Digital Service Design Specialist

2 weeks ago


Toronto, Ontario, Canada Rubicon Path Full time

Rubicon Path is seeking an experienced Digital Service Design Specialist to join our team.

Job Summary

We are looking for a skilled service designer to support the design of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, and ArcGIS Image Server. The ideal candidate will have experience in leading concurrent service design projects, identifying current state opportunities, and recommending cost-effective solutions to support OPS business needs.

Key Responsibilities
  • Lead and coordinate service design projects to identify current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods.
  • Develop innovative digital service delivery strategies and solutions to meet integrated service delivery objectives.
  • Design, develop, and deploy tools, methods, processes, and standards to ensure the integrity and validity of the service design function and outcomes.
  • Analyze analytics, feedback, and user research findings to inform service design decisions.
  • Communicate complex information clearly to lay audiences, stakeholders, and senior management.
Requirements
  • 5+ years of experience as a Service Designer.
  • Experience supporting the design of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, and ArcGIS Image Server.
  • Experience with multiple spatial and non-spatial databases / data management technologies.
Preferred Qualifications
  • Experience working in the public sector.
  • Familiarity with OPS standards, policies, and best practices.
Compensation

The estimated salary range for this position is $120,000 - $150,000 per year, based on location and experience.



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