Customer Service Representative

3 weeks ago

Markham, Ontario, Canada Ontario Inc Full time
Job Title: Customer Service Clerk

We are seeking a skilled Customer Service Clerk to join our team at Ontario Inc. As a Customer Service Clerk, you will be responsible for providing exceptional customer service to our clients.

Work Term:
  • Permanent
Work Language:
  • English
Hours:
  • 35 hours per week
Education:
  • Secondary (high) school graduation certificate
Experience:
  • 1 year to less than 2 years
Screening Questions:
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • What is your current field of study?
Workplace Information:
  • Hybrid
Health Benefits:
  • Dental plan
  • Health care plan
Financial Benefits:
  • Pension plan
Support for Persons with Disabilities:
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
  • Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Does not require Canadian work experience
Support for Youths:
  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous People:
  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers
Supports for Visible Minorities:
  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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