Field Service Manager Leader
22 hours ago
We are seeking an experienced and innovative leader to join our team as a Field Service Manager in Quench Canada, Inc. This key role is responsible for overseeing the delivery of exceptional customer service, installations, and leading a team of Field Service Technicians.
Estimated Annual Salary: $85,000 - $110,000
Key Responsibilities:- Effective Execution: Execute proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs with high-quality results.
- Leadership Development: Provide technical training for Field Service Technicians, promoting skill development and knowledge sharing.
- Inventory Management: Manage inventory levels at the branch level, ensuring accurate data entry into the perpetual inventory system.
- Record Keeping: Maintain detailed records of service activities, including job orders, client interactions, and equipment status within the ERP system.
- Data Analysis: Analyze service data to identify trends and areas for improvement.
- Safety and Compliance: Ensure field service operations adhere to health and safety policies & regulations.
- Staffing and Scheduling: Manage staffing levels and needs for the given region, including employee relations, hiring, and onboarding.
- Cross-Functional Collaboration: Collaborate with peers and other managers to ensure the success of cross-functional initiatives.
- Accountability: Be accountable for achieving KPIs and productivity goals set for the team.
- Bachelor's Degree: Bachelor's degree in business management or equivalent experience in operations, logistics, warehouse management.
- Progressive Experience: 2-4 years of progressive experience overseeing a field operations team required.
- Innovation and Leadership: Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
- Strong Leadership: Strong leadership and team management skills required.
- Driver's License: Valid driver's license in good standing.
- Forklift Certification: Forklift Certified preferred.
- Microsoft Office Suite: Experience with Microsoft Office Suite with intermediate to advanced knowledge in Excel.
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