Field Service Manager Leader

22 hours ago


Vancouver, British Columbia, Canada Quench Canada, Inc. Full time
About the Opportunity

We are seeking an experienced and innovative leader to join our team as a Field Service Manager in Quench Canada, Inc. This key role is responsible for overseeing the delivery of exceptional customer service, installations, and leading a team of Field Service Technicians.

Estimated Annual Salary: $85,000 - $110,000

Key Responsibilities:
  • Effective Execution: Execute proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs with high-quality results.
  • Leadership Development: Provide technical training for Field Service Technicians, promoting skill development and knowledge sharing.
  • Inventory Management: Manage inventory levels at the branch level, ensuring accurate data entry into the perpetual inventory system.
  • Record Keeping: Maintain detailed records of service activities, including job orders, client interactions, and equipment status within the ERP system.
  • Data Analysis: Analyze service data to identify trends and areas for improvement.
  • Safety and Compliance: Ensure field service operations adhere to health and safety policies & regulations.
  • Staffing and Scheduling: Manage staffing levels and needs for the given region, including employee relations, hiring, and onboarding.
  • Cross-Functional Collaboration: Collaborate with peers and other managers to ensure the success of cross-functional initiatives.
  • Accountability: Be accountable for achieving KPIs and productivity goals set for the team.
Requirements:
  • Bachelor's Degree: Bachelor's degree in business management or equivalent experience in operations, logistics, warehouse management.
  • Progressive Experience: 2-4 years of progressive experience overseeing a field operations team required.
  • Innovation and Leadership: Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
  • Strong Leadership: Strong leadership and team management skills required.
  • Driver's License: Valid driver's license in good standing.
  • Forklift Certification: Forklift Certified preferred.
  • Microsoft Office Suite: Experience with Microsoft Office Suite with intermediate to advanced knowledge in Excel.


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