Operations Manager

3 days ago


Vancouver, British Columbia, Canada Quench Canada, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to lead our Field Service team. In this role, you will be responsible for overseeing the delivery of exceptional service to our customers in your region.

The successful candidate will have a proven track record of leading high-performing teams, with expertise in operations management, logistics, and customer service. If you are a results-driven leader who is passionate about delivering outstanding results, we encourage you to apply.

Key Responsibilities:
  • Field Service Operations Management
    • Lead a team of Field Service Technicians to ensure timely and effective delivery of services to customers.
    • Develop and implement strategies to optimize operational efficiency and customer satisfaction.
  • Inventory Management
    • Maintain accurate records of inventory levels and manage replenishment processes to meet business needs.
  • Service Delivery and Quality Assurance
    • Ensure that all field service operations are conducted in accordance with health and safety policies and regulations.
    • Monitor and analyze service data to identify trends and areas for improvement.
  • Team Leadership and Development
    • Recruit, train, and develop a high-performing team of Field Service Technicians.
    • Foster a culture of excellence and continuous improvement within the team.
Requirements:
  • Education and Experience:
    • Bachelor's degree in Business Administration, Operations Management, or related field.
    • Minimum 2-4 years of experience in operations management, preferably in a field service environment.
  • Leadership and Communication Skills:
    • Proven track record of leading high-performing teams and achieving business objectives.
    • Excellent communication and interpersonal skills.
  • Tech Savvy:
    • Intermediate to advanced knowledge of Microsoft Office Suite, particularly Excel.
  • Certifications and Licenses:
    • Valid driver's license in good standing.
    • Forklift certification an asset.
What We Offer:

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.

This is a unique opportunity to join a dynamic organization that is dedicated to making a positive impact on the environment by reducing single-use plastic water bottles.


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