IT Service Delivery Manager

1 week ago


Vancouver, British Columbia, Canada North Vancouver Recreation & Culture Full time

North Vancouver Recreation & Culture is seeking a seasoned IT leader to drive the delivery of secure and efficient digital services. As Manager of IT Service Delivery, you will oversee the end-to-end technology services supporting recreation and culture programs, including systems and services for program management, operations, payment processing, and web presence.

Reporting to the Deputy Director of Recreation and Culture, you will lead a team of IT staff responsible for monitoring, diagnosing, and resolving problems related to software, endpoints, infrastructure, and other IT systems and equipment. You will collaborate with District of North Vancouver technology leaders to deliver corporate IT services and infrastructure, develop hardware refresh cycles, manage vendor relationships, and evaluate new technologies and vendors.

The ideal candidate has a degree in computer science or a related field, at least five years of experience in IT leadership, preferably in municipal government, and supervisory experience in a unionized work environment. Excellent communication, service orientation, and collaboration skills are essential. A salary range of $116,852 - $129,492 per annum reflects the expertise required for this role.



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