Verafin Enterprise Customer Success Manager

4 weeks ago

St John's, Newfoundland and Labrador, Canada Nasdaq Full time
About Verafin

Verafin is a leading provider of next-generation fraud and money laundering solutions to financial institutions across North America. Our innovative software helps clients detect and prevent financial crimes, ensuring the integrity of the financial system.

Job Description

We are seeking an experienced Enterprise Customer Success Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth through strategic partnerships.

Key Responsibilities:
  • Develop and execute customer success plans to meet business objectives
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product development teams
  • Provide timely and effective support to customers, addressing their needs and concerns
  • Identify and capitalize on opportunities to upsell and cross-sell Verafin's solutions
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction
Requirements:
  • Proven experience in customer success management, preferably in the financial services industry
  • Strong understanding of Verafin's solutions and their applications in the financial sector
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong analytical and business acumen skills
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • Recognition and rewards for outstanding performance

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