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Client Service Representative

2 months ago

Ottawa, Ontario, Canada RBC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will play a key role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Proactively engage with clients to understand their needs and provide personalized solutions.
  • Deliver outstanding service experiences through completing transactions, identifying sales and referral opportunities, and leveraging technology to drive solutions.
  • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to RBC partners, or personally fulfill client solutions.
  • Take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with partners to work as one RBC team.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements
  • Demonstrated passion for putting clients first and success in hands-on, target-driven solutions environment.
  • Drive and self-motivation, excellent communication skills, and emotional intelligence.
  • Digital literacy across a broad range of devices.
  • Personal flexibility to work flexible hours.
  • Eagerness to learn and determination to succeed.
  • Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
  • A world-class training program in financial services.
  • Excellent career development and access to a variety of job opportunities across business and geographies.
  • Leaders who support your development through coaching and managing opportunities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
Job Skills
  • Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy.