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Catering Operations Manager

1 month ago

Ottawa, Ontario, Canada Aramark Full time
About the Role

We are seeking a highly skilled and experienced Assistant Catering Manager to join our team at Carleton University. The successful candidate will be responsible for the management and execution of daily catering events and functions, ensuring seamless delivery and exceptional customer service.

Key Responsibilities
  • Manage and execute daily catering events and functions, ensuring timely and efficient delivery.
  • Support the Catering Manager in client meetings, determining floor plans, rentals, and staffing.
  • Responsible for resolving customer concerns in a timely and professional manner.
  • Support the Catering Chef in planning menus for clients and special events.
  • Recruit and oversee staff training, ensuring high-quality service delivery.
  • Conduct regular performance reviews with staff, providing constructive feedback and coaching.
  • Manage staff schedules, monitor performance, and implement progressive disciplinary processes as needed.
  • Ensure adherence to Aramark's policies, procedures, and health and safety programs.
Requirements
  • Diploma in Hospitality Management or equivalent work experience.
  • Management experience required, with a proven track record of delivering exceptional customer service.
  • Smart Serve certification and a valid driver's license are essential.
  • Intermediate knowledge of Microsoft Word, Excel, and PowerPoint is required.
  • Excellent communication and interpersonal skills, with the ability to multitask and prioritize.
  • Strong organizational skills, with a flexible schedule required to accommodate evenings and weekends.
About Aramark

Aramark is a leading provider of food and facilities services, committed to delivering exceptional experiences for our clients and customers. We strive to create a positive and inclusive work environment, where our employees can grow and develop their careers.