Veterinary Receptionist

1 week ago


Lake Country, Canada VCA Full time

Veterinary Reception, Client Care

Tri Lake Animal Hospital and Referral Centre is seeking a skilled Veterinary Reception, Client Care professional to join our team. This role is responsible for ensuring our clients and their pets feel welcomed, expertly cared for, and appreciated.

Key responsibilities include:

  • Creating a warm and welcoming environment for our patients and pet parents
  • Answering a multi-line phone system and tracking and booking appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Responding and managing email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Providing excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste
  • Willingsness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What VCA Canada Offers

As a member of our team, you will have access to a range of benefits and opportunities for growth and development:

  • A caring culture of Wellness and Appreciation
  • Competitive wages and benefits
  • Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada
  • Wellness days, sick days, and vacation time
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • E-tools to assist with meditation, better sleep, exercise, and focus
  • Virtual health care (telemedicine) offering quick access to quality care
  • Opportunities to give back in your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps


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