SRE Technical Product Owner
1 week ago
NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history spanning nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems. Our customers are at the center of everything we do, and our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Job Role: SRE Technical Product OwnerAs an SRE Technical Product Owner, you will be responsible for the foundation of our Channel Service Platform – the infrastructure and automation of our SaaS offering. In this position, you will be defining and prioritizing the SRE Team's backlog, by gathering requirements from stakeholders, prioritizing them, documenting them accordingly, and working with the SRE Team to deliver within the agreed upon timelines.
You will collaborate closely with the business verticals, Enterprise Architecture, and the Development/SRE teams to define the strategic implementation and automation roadmap, with the SRE team responsible for the delivery, and with stakeholders to understand needs. Ultimately, you will be the specialist who holds the vision for your platform and knows its Return on Investment.
The perfect candidate will have a solid grasp on SRE, DevOps, and infrastructure automation, data analytics, strategy, and agile methodologies in order to deliver high-quality projects that our platform and services benefit from.
Key Responsibilities:- Establish an infrastructure automation vision and a roadmap that aligns with the platform's strategic mission and objectives.
- Act as a Subject Matter Expert for assigned areas of the platform.
- Manage the relationship and communication with all stakeholders on infrastructure-related matters.
- Produce, analyze, refine, and document stakeholders' requirements and user stories to be included in the production planning.
- Ensure that the SRE Team always has an adequate amount of prior prepared and prioritized tasks to work on.
- Work with the SRE stakeholders to prioritize features and stories with external dependencies, ensuring a transversal prioritization of the issues that need to be delivered.
- Provide backlog management, iteration planning, and decomposition of the user stories. Create and groom short, medium, and long-term product roadmaps in agreement with internal and external stakeholders.
- Collaborate with the SRE Scrum Master and RTE to run successful release planning and sprint planning sessions, as well as sprint reviews and retrospectives.
- Ensure a good communication and training strategy on the released features.
- 3 years+ of experience in working as an Agile Product Owner, or in a similar position, in a technology or software development company.
- Demonstrable expertise of Project Management fundamentals.
- Knowledge of Agile processes and principles, backlog management techniques (story decomposition, story mapping), and metrics (burn down metrics, velocity, lead time, cycle time).
- 3+ years experience in Development design reviews, implementation pattern standards, and development governance patterns.
- Experience with SRE/ITIL/ DevOps teams, culture, and processes.
- Thorough understanding and experience with IaaS and PaaS, CI/CD concepts.
- Strong security mentality.
- Understanding of key SRE or ITIL terms SLA/SLO/SLI, error budget, etc.
- Solid understanding of high availability principles, system observability, and incident management.
- Good knowledge and acumen of IT Technology fundamentals and solutions.
- Outstanding communication, presentation, and leadership skills.
- Excellent organizational and meeting coordination skills.
- Analytical and synthesizing skills.
- Ability to draft documents that are clear, concise, and well-structured.
- Ability to prioritize activities in the face of competing demands.
- Experience working across organizational boundaries on a local and global basis.
- Experience creating and managing Epics and stories using tools such as Jira and Jira Align (AgileCraft).
- Solid understanding of software and infrastructure architecture and prior technical hands-on experience.
- Certifications as Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) are a plus.
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