Operations Manager Insurance Customer Experience

1 week ago


Peterborough, Ontario, Canada ACTIVATE GROUP LIMITED Full time

We are seeking a skilled Operations Manager Insurance Customer Experience to lead our customer operations team.

This role is based in Peterborough and involves hybrid working, with three days per week spent in the office during probation.

The successful candidate will be responsible for managing teams to deliver excellent customer experiences, ensuring that service level commitments are met and productivity targets are achieved.

A key aspect of this role is analyzing performance metrics to identify areas for improvement and developing targeted plans to enhance solutions and customer experience.

The ideal candidate will have strong stakeholder management skills and be able to report and analyze MI effectively.

In addition to a competitive salary, benefits include 33 days holiday, a personal health cash plan, and life assurance three times basic salary.



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