Customer Experience Associate Specialist

16 hours ago


Peterborough, Ontario, Canada TD Bank Full time
TD Bank: Customer Experience Associate Job Description

The role of a Customer Experience Associate at TD Bank involves delivering exceptional customer experiences, processing financial transactions accurately, and promoting banking solutions to customers. Key responsibilities include understanding customer needs, recommending appropriate banking solutions, and resolving customer concerns in a timely and professional manner.

About the Role

This is an exciting opportunity for individuals who are passionate about providing excellent customer service, working in a fast-paced environment, and growing with a leading financial institution. As a Customer Experience Associate, you will have the chance to develop your skills, work with a diverse team, and contribute to the success of TD Bank.

Key Responsibilities:
  • Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.
  • Understand and determine customer needs to recommend suitable banking solutions while maintaining confidentiality when required.
  • Respond to and resolve customer concerns using standard procedures and escalating non-standard activities when necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes efficiently and accurately.
Requirements:

To be successful in this role, you will need strong administration, organizational, planning, and time management skills to work effectively in a fast-paced environment. Additionally, you should have hands-on knowledge of MS Office (Word, Excel, and Outlook) and internet capabilities. A dynamic communicator with established customer experience skills and a go-getter attitude who can exercise initiative and be accurate and detail-oriented to handle multiple tasks and changing priorities is preferred.

Benefits:

At TD Bank, we offer a competitive salary and comprehensive benefits package that reflects our commitment to supporting the well-being of our colleagues. This includes a base salary of $25 per hour, variable compensation, and several key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts, career development opportunities, and reward and recognition programs.

What We Offer:

We're committed to providing our colleagues with regular development conversations, training programs, and a competitive benefits plan to support their growth and success. If you're interested in building a career with TD Bank, we encourage you to apply for this exciting opportunity.



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