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Front Desk Representative

2 months ago

Thunder Bay, Ontario, Canada Marriott International Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Process guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Provide information and recommendations on local attractions, dining, and activities.
  • Manage guest requests and concerns, escalating issues to management as needed.
  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
Preferred Qualifications
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Knowledge of local attractions and amenities, with the ability to provide recommendations to guests.
What We Offer

As a Front Desk Agent at Marriott International, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.