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Appliance Territory Manager

2 months ago

Langley, Canada AMS Retail Solutions Full time

Job Summary:

The Senior Territory Manager will be responsible for managing and maintaining relationships with customers and vendors in the assigned territory. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Visit customers to service vendor products and perform sales and support services in assigned stores
  • Travel to customer locations and service vendor products and maintain product displays
  • Receive and respond to customer inquiries
  • Provide new product information, including receiving customer feedback regarding vendor products and services
  • Support and provide product knowledge to customers by demonstrating equipment and providing product application training
  • Answer customer sales and technical questions
  • Resolve customer complaints in a timely manner
  • Facilitate sales, marketing, and promotional campaigns by acquainting accounts with the latest sales techniques
  • Resolve any customer and vendor differences
  • Assist with placing special orders
  • Place items on shelving units according to the plan-o-gram
  • Manage and maintain inventory levels, making adjustments as required
  • Attend and represent customers at trade/industry shows and training sessions as required
  • Report weekly summary of hours, location, and sales impact at retail
  • Travel with designated Customer Manager and/or AMS Regional Manager when necessary
  • Comply with all customer and AMS policies and procedures

Requirements:

  • 100% travel required, including overnight stays
  • Ability to work varied hours/days as business dictates
  • Knowledge of Brand Name appliances
  • Must be Microsoft Office proficient
  • Required to lift up to 50lbs, including lifting weight above shoulders as needed
  • Frequent standing, bending, and twisting required
  • Excellent communication, presentation, written, and technical skills required
  • Proof of valid driver's license and insurance required (must meet company's minimum requirements)
  • Provide excellent customer service to customers and vendors
  • HS diploma or equivalent required; college degree preferred
  • 2 years of vendor sales experience preferred
  • 1 year of field sales/customer service experience preferred

Benefits:

  • Vehicle Reimbursement Program
  • Company equipment
  • Comprehensive compensation for travel (hotel and meals)