Customer Success Associate
2 weeks ago
At Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.
Key Responsibilities:- Successful Onboarding of New Users: Collaborate with our Account Executives and Account Managers to ensure seamless onboarding of new users, providing them with the necessary support and resources to achieve their goals.
- Supporting Pilot Opportunities: Work closely with our Account Executives and Account Managers to identify and capitalize on pilot opportunities, leveraging our CSM team to build strategic plans and drive growth.
- Using Data to Support Decision Making: Analyze client needs and develop reports using key user metrics and client engagement data to inform expansion opportunities and drive business growth.
- Support the Administration of CRM: Manage our Salesforce instance, administering fields, creating validation rules, and designing efficient flows to streamline our processes.
- Manage Internal Business Intelligence Tools: Support the GTM team in facilitating the use of business intelligence tools such as Looker and Planhat, optimizing CS workflows and configuring internal and client-facing dashboards.
- Monitoring User Health to Minimize Churn: Forecast and track key user metrics, preparing reports to communicate user status to internal and external leadership, and identifying opportunities to bring users back on track.
- Acting as the Voice of Our Users: Serve as the internal voice of our users, creating a continuous feedback loop to advocate for their needs and act as a liaison between users and internal teams.
- Identify Opportunities for Process Improvement: Help document, create, standardize, and optimize CSM processes to drive scalability and growth.
- Continual Education & Training: Stay up-to-date with the Street Context offering and the broader industry, leveraging internal and external resources to continually educate and train yourself.
- Experience in a customer-facing role, preferably in a similar industry
- Curious and habituated to lifelong learning
- Exceptional EQ and communication skills
- Comfortable with data and analytical tools
- Coachable and open to feedback
- Motivated and driven to sustain high levels of client-facing activity
- Experience with go-to-market and product analytics tools such as Salesforce, Planhat, Zoom, and business intelligence products like Looker or Tableau
- Background in capital markets, research, sales, or trading
- A dynamic and inclusive work environment
- Competitive cash compensation practices and equity incentives
- Investments in your professional development and growth
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Customer Success Specialist
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account Managers and CSMs to...
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account Managers and CSMs to...
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Customer Success Associate
2 days ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success Associate Job DescriptionAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
5 days ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key Responsibilities:Support...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
-
Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will play a critical part in ensuring our customers receive the maximum value from our products and services.Key Responsibilities:Successful Onboarding of New Users:...
