Customer Success Associate
2 weeks ago
At Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.
Key Responsibilities:- Successful Onboarding of New Users: Collaborate with our users to ensure they receive maximum value from our product and understand its features and workflows.
- Supporting Pilot Opportunities: Work with our Account Executives and Account Managers to close pilots with new and existing customers and develop strategies to drive growth.
- Using Data to Support Decision Making: Analyze client needs and build reports using key user metrics and client engagement data to inform expansion opportunities.
- Support the Administration of CRM: Manage our Salesforce instance by administering fields, creating validation rules, and designing efficient flows to streamline our processes.
- Manage Internal Business Intelligence Tools: Support the GTM team in facilitating the use of business intelligence tools such as Looker and Planhat.
- Monitoring User Health to Minimize Churn: Forecast and track key user metrics, prepare reports on user status, and identify users who have fallen into bad health.
- Acting as the Voice of Our Users: Be the internal voice of our users, create a continuous feedback loop, and act as a liaison between users and our internal teams.
- Identify Opportunities for Process Improvement: Help document, create, standardize, and optimize CSM processes to help our team scale.
- Continual Education & Training: Stay up-to-date with the Street Context offering and the broader industry, and equip yourself with the knowledge and tools to effectively communicate and sell our products.
- Experience in a customer-facing role, though not necessarily in our industry.
- Curious and habituated to lifelong learning.
- Exceptional EQ and communication skills.
- Comfortable with data and Excel.
- Coachable and integrate feedback into your conduct and professional development goals.
- Motivation, drive, and energy required to sustain a high level of client-facing activity.
- Experience with go-to-market and product analytics tools such as Salesforce, Planhat, Zoom, and business intelligence products like Looker or Tableau.
- Experience working on a trading floor or in capital markets, specifically in research, sales, or trading.
- To be included, encouraged, engaged, heard, and recognized for your effort.
- To make a constant and direct impact on our platform, processes, users, and team.
- To love your work and its challenges, but also know the company respects your downtime.
- To always be clear on where the company is headed and how it's going to get there.
- Competitive cash compensation practices, equity incentives, and investments in your professional development.
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Customer Success Specialist
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account Managers and CSMs to...
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account Managers and CSMs to...
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Customer Success Associate
2 days ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success Associate Job DescriptionAt Street Context, we're seeking a highly motivated and customer-focused Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key Responsibilities:Work closely with Account...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
5 days ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key Responsibilities:Support...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will be responsible for working closely with our Account Managers and Customer Success Managers to support our customers throughout their journey with us.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
4 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
3 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success Management team, you will play a critical role in ensuring our customers receive the maximum value from our products and services.Key...
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Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeCustomer Success AssociateAt Street Context, we're seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Associate. In this role, you will play a critical part in ensuring our customers receive the maximum value from our products and services.Key Responsibilities:Successful Onboarding of New Users:...
