Senior User Experience Designer

Description:

The Senior User Experience Designer plays a pivotal role in driving problem-solving and early-stage design through primary and secondary user research, concept exploration, and prototyping. They also support and conduct user and market research activities to understand customer problems at all stages of the design process. When on projects, the Sr. UX Designer works within a multidisciplinary team, consisting of product owners, business analysts, developers, and interns. Additionally, they will work closely with in-house developers to help actualize design work to a proof-of-concept level. Beyond project work, a core part of the Sr. UX Designer role is to mentor UX Design interns. The Designer will be expected to work closely with these students to execute work, provide guidance, knowledge, and support. This is a unique opportunity to work on a highly collaborative team, learn continuously, unleash your creativity, and move quickly, leveraging our Innovation Framework.

• Conduct or review market research through primary and secondary sources to deeply understand customer problems and their root cause.
• Apply user-centered design methodologies to ensure ideas are accessible and based on customer needs, e.g., building personas, storyboards, flowcharts, wireframes, and prototypes.
• Lead Human-Centered Design activities across the pods, including Design Thinking activities, process flows, sitemaps, etc.
• Design functional and intuitive interfaces that are thoroughly backed by user research methodologies, including user interviews, field observations, usability testing, and other forms of user need-finding.
• Deliver interactive prototypes for early-stage concepts through the creation of sketches, wireframes, user flow diagrams, and storyboards.
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Work closely with development teams to ensure that design specifications are implemented.
• Participate and support team standups and pod meetings to drive solution development and ensure solution is aligned with user needs.
• Build or present product demos enabling socialization of early-stage solutions.
• Collaborate with other designers to build and socialize a universal Design Library by helping create and implement components and set guidelines for usage.
• Work closely with a co-op student in a mentorship role, and conduct resume reviews and interviews to hire co-ops each term.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies, emerging trends, and grow expertise of the business, applications, analytical tools, and techniques.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.

• Undergraduate degree or relevant experience/education in a design-related discipline.
• 5+ years of experience, preferably in UX, visual, and/or interaction design.
• Design experience for mobile and web platforms.
• Experience conducting user research and user testing.
• Love of collaboration.
• Proven ability to generate assets for build phases.
• Strong communication skills to articulate design decisions and rationale to team members.
• Able to multitask, prioritize projects, and communicate progress and expected milestones.
• Experienced track record of maintaining high quality of designs throughout all phases of a project.
• Proficiency using Figma/Figjam for all stages of the design process, including ideation, low to high fidelity designs, and prototyping.
• Expert level, professional role requiring in-depth knowledge/expertise in design domain.
• Uses advanced methods to contribute to new solutions and recommend standards within area of expertise.
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.
• Works within broad guidelines/policies and independently performs tasks from end to end.
• Previous experience as a mentor, an asset.

Required, as part of the application submission: Please provide a link to your design portfolio showcasing your work and experience.

Who We Are:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you.

Language Requirement: