Program Director, Data Office

The Opportunity

Manulife is seeking a seasoned program director to lead our Canada Data Office (CDO) team. As a key member of our data organization, you will play a critical role in driving our digital transformation and helping us become a leader in the industry through trusted data.

This role will also be responsible for defining and implementing program management best practices in support of CDO's strategic priorities. The scope will cover financial management and reporting, planning, and partner engagement.

Responsibilities

• Provide program governance leadership and embed strong program management best practices across CDO.
• Define a program management playbook (processes, tools, templates/artifacts) combining industry best practices and Manulife standards. Maintain and balance consistency and agility.
• Continuously evaluate our delivery program strength with a view to always improve CDO's operating approach; challenge the status quo with the intent to improve.
• Support the Head of CDO in capacity/resource forecasting, budget management, and planning at the portfolio level by working directly and proactively with other CDO value stream leaders to consolidate information for review with the CDO Head.
• Responsible for regular portfolio reporting/dashboards to both internal and external partners. Reporting involves consolidation of all program status reports from program managers with time, cost, quality, and other defined KPIs.
• Create reports/dashboards to visualize and communicate CDO delivery performance.
• Own selected programs within the portfolio.
• Guide and manage other program managers and/or engage with value stream leads within CDO.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity, and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5+ years of hands-on program manager experience in a large-sized organization.
• Experience with data technology solutions. Understanding of big data technologies (particular focus on Cloud [Azure]); to be able to converse with data architects and data engineers to accelerate technology delivery of the program.
• Excelling in program/program/portfolio financial management.
• Hands-on experience with Agile processes.
• Proven track record to build effective relationships within various levels of an organization to achieve desired outcomes through.
• Strong verbal and written communication skills.
• Solid conflict management and resolution skills – build consensus, anticipate, and solve problems.
• High analytical ability to break down complex issues to solvable pieces.
• Being self-directed and confident to work independently. With good judgment to know when supervisor's help is needed.
• A team-first approach, able to contribute to the building of an impactful team with a high degree of trust.
• A fast learner, with strong resilience and resourcefulness to work through ambiguity.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.