Patient Support Coordinator
4 weeks ago
This role is responsible for the management of specific cases as assigned for the coordination and support through the patient's journey. The Patient Support Specialist is responsible for the overall management of patient cases and acts as a primary point of contact to assigned healthcare providers (HCPs).
Key Responsibilities
- Assist prescribing physicians in completing patient enrollment, gathering necessary information to complete forms, and ensuring timely submissions to insurance companies.
- Facilitate communication with healthcare providers, patient support programs, and other stakeholders involved in the patient's care.
- Collaborate with team members to coordinate the patient journey, ensuring seamless transitions and timely resolutions.
- Coordinate document submissions and cases with insurance companies, physician offices, and healthcare professionals to support patient care.
- Provide educational guidance to patients and healthcare providers on product administration and usage.
- Act as a central resource liaison for program stakeholders, including patients, HCPs, clinics, and pharmacies.
- Ensure accurate and up-to-date patient records to meet program reporting requirements.
- Identify and report adverse events, ensuring timely notification and resolution.
- Provide answers to general inquiry calls and web-based platform inquiries on program services, disease states, or product-related questions, based on program guidelines.
- Understand the reimbursement landscape and ensure correct document submissions to insurers for a positive outcome.
- Build relationships with key customers to establish clear business requirements and portfolio management.
- Conduct field visits to support HCPs with paperwork, as required by program guidelines.
- Able to work a variety of shifts, including days, evenings, weekends, and holidays, as required.
Requirements
- Practicing Registered Nurse (RN) and/or Licensed Practical Nurse (LPN/RPN) in the province of Ontario and/or Québec, with a valid membership in good standing with the respective regulatory college.
- Bilingualism, with the ability to communicate effectively in both written and spoken English and French.
Competencies
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong analytical and organizational skills.
- Ability to resolve issues effectively and efficiently.
- Critical thinking and problem-solving abilities.
- Excellent time management skills and sense of urgency.
- Detail-oriented and results-driven.
- Ability to adapt to change and ambiguity.
- Valid, unrestricted driver's license and access to a vehicle.
- Adherence to Performance Standards and Procedures required by the program.
- A private, dedicated home office space that accommodates equipment.
We offer a competitive compensation package at McKesson Canada Corporation, including a base pay range of $49,800 - $83,000, as well as opportunities for bonuses and long-term incentives. For more information on benefits, please refer to our website.
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