Account Manager

1 month ago

Surrey, British Columbia, Canada GroupHEALTH Benefit Solutions Full time
About the Role

We are seeking an experienced Account Manager to join our Client Services team at GroupHEALTH Benefit Solutions. As an Account Manager, you will be responsible for managing and leading an assigned block of business for small to large client accounts.

Key Responsibilities
  • Build strong relationships with clients by establishing a trusted advisor role and providing consistent, superior relationship management to create a WOW experience for clients and a reference for GroupHEALTH.
  • Support company goals around client retention and prepare renewals and present to clients.
  • Lead and support regular claims experience review and annual renewal meetings.
  • Maintain or exceed established service levels and KPIs.
  • Provide leadership and mentorship of the Benefit Specialists in delivery of the WOW Factor to clients.
  • Support the ongoing training of Benefit Specialists with all aspects of client service, including claims investigations, plan amendments, product knowledge, and updating plan documentation.
  • Develop, coordinate, and deliver client and plan member education sessions, demos, and other presentations in various modalities.
  • Collaborate with the Underwriting department to obtain quotes and alternates.
  • Act as a liaison for managing all escalated claims inquiries.
Requirements
  • 3-5 years of related group benefits experience working for an insurer or consultant/broker.
  • Strong interpersonal and relationship management skills.
  • LLQP certification.
  • Proficiency in MS office programs.
  • Comfortable and experienced in presenting to groups and facilitating learning sessions.
What We Offer
  • Competitive compensation package.
  • Comprehensive benefits package.
  • Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
  • Wellness programs to support you in and out of the office.
  • Learn and grow with us through our employee education program.

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