Operations Officer II

4 weeks ago

Mississauga, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled Operations Officer II to join our team at The Toronto-Dominion Bank (Canada). As an Operations Officer II, you will play a critical role in ensuring the smooth execution of transactions and activities within our organization.

Key Responsibilities

  • Execute transactions accurately, on time, and in line with established guidelines and procedures while adhering to formal or informal Service Level Agreements (SLAs).
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function or partner to facilitate resolution and ensure that service quality is maintained.
  • Identify opportunities to improve service delivery and support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
  • Interact with partners by responding to requests in an effective and timely manner and use effective relationship skills when communicating with partners, colleagues, and customers.
  • Complete assigned workload to meet SLA requirements for service and productivity, understand internal and industry regulations, and remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies and procedures.
  • Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality, escalate issues where appropriate, and support the timely and accurate completion of business processes.
  • Actively review internal processes and activities and provide ideas for process improvement, investigate and escalate non-standard or high-risk activities as appropriate, and adhere to enterprise frameworks and methodologies that relate to operations activities for own area.
  • Be knowledgeable of and comply with Bank Code of Conduct and participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas, participate in personal performance management and development activities, including cross-training within own team, and keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce and act as a brand ambassador for the function and the bank, both internally and externally.

Requirements

  • Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes.
  • Transactions and activities require process knowledge for own area of expertise and could include ad-hoc non-routine requests across multiple jurisdictions.
  • Transactions are characterized by low to moderate risk/financial impact, and low to moderate decision-making authority within defined parameters.
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules).
  • Typically interacts with internal partners and external customers (as needed) and focuses on the completion of day-to-day or weekly processes or activities, however, may include monthly routine activities.
  • Requires working-level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues and requirements for jurisdictions supported.
  • Generally reports to a Team Manager.

Education and Experience

  • Undergraduate degree/college diploma preferred and/or 1+ year relevant experience.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth-largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

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