Global Life Sciences Platform Manager

4 weeks ago


Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

Company Overview:

We are St-Amour & Associates, Senc., a leading provider of digital solutions for the life sciences and biotech industries. Our platform is designed to help biotech companies manage laboratory workflows, data, and project management tasks efficiently.

Key Benefits:

By leveraging our platform, labs can automate and streamline their operations, making it easier for scientists to collaborate, track research progress, and manage data effectively. This leads to improved productivity, transparency, and regulatory compliance for biotech and life sciences organizations.

Job Summary:

We are seeking an experienced Customer Success Manager (CSM) to join our team. In this role, you will act as the primary advocate for our customers, collaborating with both new and potential clients to understand their scientific workflows and ensure their needs are met.

Responsibilities:

  1. Customer Onboarding: Lead onboarding sessions to ensure seamless integration of customer workflows into our platform.
  2. Platform Integration: Collaborate with product and engineering teams to facilitate smooth platform integration.
  3. Issue Resolution: Address inquiries, coordinate with cross-functional teams for swift resolutions, and provide personalized support and training.
  4. Relationship Building: Develop lasting client relationships through exceptional communication and problem-solving skills.
  5. User Resources: Create user resources to help customers fully utilize our platform.

Requirements:

To succeed in this role, you should have 3+ years of experience in customer success, business operations, or consulting, ideally with wet lab or bioinformatics experience. You must possess a strong grasp of lab workflows, excellent communication and problem-solving skills, and the ability to manage relationships and resolve issues.

Salary Range: $85,000 - $110,000 per year



  • Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

    About St-Amour & Associates, Senc.St-Amour & Associates, Senc. specializes in providing digital tools and platforms tailored to the life sciences and biotech industries.The company aims to improve productivity, transparency, and regulatory compliance for organizations in these sectors through its innovative solutions.


  • Montreal, Quebec, Canada Cision Global Full time

    At Cision Global, we're on the lookout for a seasoned professional to fill the role of Global Solutions Delivery Manager. If you have a passion for driving business growth and delivering exceptional customer experiences, this might be the opportunity for you.About the RoleThis is an exciting position that requires a unique blend of project management,...

  • ERP Manager Lead

    3 weeks ago


    Montreal, Quebec, Canada R2 Global Full time

    About R2 GlobalR2 Global is a global leader in the frozen foods industry, supplying the retail and industrial sectors in North America, Australia, Taiwan and Japan.Our company provides a full range of products and support multiple private-label programs in addition to our own brands. We are one of the largest buyers of fruit globally each year and continue...


  • Montreal, Quebec, Canada Cision Global Full time

    Role OverviewThis exciting role as a Global Customer Success Specialist at Cision Global offers an exceptional opportunity to grow and develop your skills in project management, technical support, and customer service.About the RoleAs a key member of our global team, you will thrive in an environment that fosters innovation, collaboration, and creativity....


  • Montreal, Quebec, Canada NuChem Sciences Full time

    Global Human Resources OpportunitiesNuChem Sciences, a leading Contract Research Organisation, is a world-class business with operations in the UK and Canada. With its headquarters in Nottingham and additional facilities in various locations, the company employs over 1,000 staff members, including 900 scientists.The organisation partners with global pharma,...

  • ERP Manager Lead

    2 weeks ago


    Montreal, Quebec, Canada R2 Global Full time

    R2 Global is seeking a highly skilled ERP Manager to lead the company's existing ERP platforms and shape the vision for its future state platform.About the RoleAs an ERP Manager, you will be responsible for all aspects of day-to-day management, control, and governance of the company's ERP systems. This includes overseeing the planning, implementation, and...


  • Montreal, Quebec, Canada R2 Global Full time

    Job OverviewR2 Global is a leading player in the frozen foods industry, supplying major retailers and industrial sectors globally. We are seeking an experienced Enterprise IT Project Manager to lead our ERP implementation project.Job DescriptionThe successful candidate will be responsible for managing all aspects of our ERP platforms, from day-to-day...


  • Montreal, Quebec, Canada Sun Life Financial Full time

    About the RoleAt Sun Life Financial, we are seeking a highly skilled and compassionate Global Disability Case Manager to join our team.This is a full-time position that offers a competitive salary, $73,000 - $90,000 per year, based on experience and qualifications, in addition to various incentive plans and benefits.Job DescriptionWe are responsible for...


  • Montreal, Quebec, Canada NuChem Sciences Full time

    Job OverviewNuChem Sciences, a leading integrated drug discovery Contract Research Organisation, seeks an experienced Human Resources Advisor to join its team. Headquartered in Nottingham and operating additional facilities in the UK and Canada, the company has over 1,000 employees, including 900 scientists.With a strong track record of delivering novel...


  • Montreal, Quebec, Canada AY Talent Full time

    We are seeking a skilled Data Management Platform Specialist to join our team at AY Talent in North America. This role offers the opportunity to work for a leader in vision correction, contributing to the company's development and supporting over 12 brands and more than 70 clinics across Canada and the United States.The successful candidate will oversee the...


  • Montreal, Quebec, Canada Squarepoint Capital Full time

    Company Overview">Squarepoint Capital is a global investment firm focused on delivering exceptional returns to our clients.">Estimated Salary: $120,000 - $180,000 per year">Job Description">We are seeking an experienced Platform Database Specialist to join our team. In this role, you will be responsible for designing, deploying, and supporting cross-platform...


  • Montreal, Quebec, Canada R2 Global Full time

    Company OverviewR2 Global is a global leader in the frozen foods industry, supplying the retail and industrial sectors in North America, Australia, Taiwan, and Japan.The company provides a full range of products and support multiple private-label programs in addition to its own brands. As one of the largest buyers of fruit globally each year, R2 Global...


  • Montreal, Quebec, Canada Hamilton Barnes Associates Limited Full time

    Job DescriptionAs a Network Architect at Hamilton Barnes Associates Limited, you will play a crucial role in shaping the company's IT network strategy. Your expertise in network planning, analysis, and design will be essential for driving business success.Key Responsibilities:Design, implement, and manage the company's global datacenter network...


  • Montreal, Quebec, Canada Transgate Global Careers Full time

    Investment Operations AssistantAbout the Role:We are seeking a highly motivated and detail-oriented Investment Operations Assistant to join our team at Transgate Global Careers in Montreal, QC.About the Job:The successful candidate will be responsible for supporting the securities holdings books, records, and investor services systems. This role is integral...


  • Montreal, Quebec, Canada R2 Global Full time

    R2 Global is a leading company in the frozen foods industry, serving retail and industrial sectors worldwide.About the RoleWe are seeking an ERP Implementation and Risk Management Specialist to join our team. As an essential member of our organization, you will be responsible for overseeing the planning, implementation, and tracking of various ERP projects....


  • Montreal, Quebec, Canada Transgate Global Careers Full time

    Company Overview:Transgate Global Careers is a boutique global equities investment management firm seeking a motivated individual to support securities holdings, records, and investor services systems in our Montreal team.Salary:$60,000 - $80,000 per year, based on experience.Job Description:We are looking for an Investment Operations Assistant to join our...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    Societe Generale offers a challenging opportunity for a Senior Software Developer to join its Post Trade FIC team in New York. As a senior technical leader, you will contribute to the design, development, testing, and deployment of crucial features in applications used by our traders and operations across the globe.About the RoleAs a key member of the AGILE...


  • Montreal, Quebec, Canada Sun Life Financial Full time

    About Sun Life FinancialSun Life Financial is a leading international financial services organization providing insurance, wealth and asset management solutions to individuals and corporate clients. Our purpose is to help clients achieve lifetime financial security and live healthier lives.Compensation PackageWe offer a competitive compensation package that...


  • Montreal, Quebec, Canada Empire Life Full time

    We are seeking a highly motivated and detail-oriented Life Insurance Underwriting Specialist to join our Retail Underwriting team at Empire Life.SalaryThe estimated salary for this position is $55,000 - $65,000 per year, depending on experience.This compensation package also includes an annual bonus program, which recognizes both strong company performance...


  • Montreal, Quebec, Canada Cision Global Full time

    We are seeking a skilled and experienced Global Sales Strategist to join our team at Cision Global.The estimated salary for this position is $70,000 - $90,000 per year, depending on location and experience.About the RoleThis role is responsible for driving growth in assigned accounts by understanding the scope and context of our sales strategy. The...