Global Life Sciences Platform Manager
4 weeks ago
Company Overview:
We are St-Amour & Associates, Senc., a leading provider of digital solutions for the life sciences and biotech industries. Our platform is designed to help biotech companies manage laboratory workflows, data, and project management tasks efficiently.
Key Benefits:
By leveraging our platform, labs can automate and streamline their operations, making it easier for scientists to collaborate, track research progress, and manage data effectively. This leads to improved productivity, transparency, and regulatory compliance for biotech and life sciences organizations.
Job Summary:
We are seeking an experienced Customer Success Manager (CSM) to join our team. In this role, you will act as the primary advocate for our customers, collaborating with both new and potential clients to understand their scientific workflows and ensure their needs are met.
Responsibilities:
- Customer Onboarding: Lead onboarding sessions to ensure seamless integration of customer workflows into our platform.
- Platform Integration: Collaborate with product and engineering teams to facilitate smooth platform integration.
- Issue Resolution: Address inquiries, coordinate with cross-functional teams for swift resolutions, and provide personalized support and training.
- Relationship Building: Develop lasting client relationships through exceptional communication and problem-solving skills.
- User Resources: Create user resources to help customers fully utilize our platform.
Requirements:
To succeed in this role, you should have 3+ years of experience in customer success, business operations, or consulting, ideally with wet lab or bioinformatics experience. You must possess a strong grasp of lab workflows, excellent communication and problem-solving skills, and the ability to manage relationships and resolve issues.
Salary Range: $85,000 - $110,000 per year
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Digital Solutions Expert for Life Sciences
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Montreal, Quebec, Canada St-Amour & Associates, Senc. Full timeAbout St-Amour & Associates, Senc.St-Amour & Associates, Senc. specializes in providing digital tools and platforms tailored to the life sciences and biotech industries.The company aims to improve productivity, transparency, and regulatory compliance for organizations in these sectors through its innovative solutions.
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