Customer Service Ambassador

2 days ago


Mississauga, Ontario, Canada Beneco Packaging Full time

Customer Service Representative Job Overview:

At Beneco Packaging, we're seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you'll be responsible for delivering top-notch service, resolving product and service issues, and driving customer satisfaction.

Key Responsibilities:

  • Provide product and service information to customers, addressing their inquiries and concerns.
  • Resolve product or service problems by clarifying customer complaints, determining root causes, and selecting the best solutions.
  • Process customer adjustments and maintain accurate financial records.
  • Collect customer information and analyze needs to recommend potential products or services to management.
  • Prepare product or service reports by collecting and analyzing customer data.
  • Collaborate with the team to achieve shared goals and objectives.

Required Skills and Qualifications:

Excellent customer service skills, product knowledge, quality focus, problem-solving abilities, market knowledge, documentation skills, listening skills, phone skills, conflict resolution, and multi-tasking.

We're committed to providing a positive and inclusive work environment. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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