Customer Service Ambassador
2 days ago
Customer Service Representative Job Overview:
At Beneco Packaging, we're seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you'll be responsible for delivering top-notch service, resolving product and service issues, and driving customer satisfaction.
Key Responsibilities:
- Provide product and service information to customers, addressing their inquiries and concerns.
- Resolve product or service problems by clarifying customer complaints, determining root causes, and selecting the best solutions.
- Process customer adjustments and maintain accurate financial records.
- Collect customer information and analyze needs to recommend potential products or services to management.
- Prepare product or service reports by collecting and analyzing customer data.
- Collaborate with the team to achieve shared goals and objectives.
Required Skills and Qualifications:
Excellent customer service skills, product knowledge, quality focus, problem-solving abilities, market knowledge, documentation skills, listening skills, phone skills, conflict resolution, and multi-tasking.
We're committed to providing a positive and inclusive work environment. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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