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Technical Training Specialist

2 weeks ago

Greater Toronto Area, Canada KUBRA Full time

Overview:
KUBRA is looking for an ambitious, innovative Technical Training Specialist to join the team

As Technical Training Specialist, you will instruct and facilitate a breadth of Product, Service, and Industry leading material that covers both foundational and advanced concepts, enabelling Our People, clients, and partners in the implementation and usage of KUBRA Solutions. As that ‘Specialist’, your passion for the team’s mission of ‘empowering people to reach their greatest potential’ is the driving force behind every interaction, of every type. In this role, you will employ delivery best practices using a variety of e-delivery solutions and presentation formats including classroom led instruction, engaging lectures, video recordings, live demonstration, and technical training labs.

This is a hybrid opportunity.

What you get to do every day:

- Consistently deliver exceptional instructional facilitation, creating an optimal learning experience for every individual, group, and client training event offered.
- Facilitate meaningful, insightful, and open interaction within instructor-led training events, further enhancing the education of our people, and our clients.
- Foster a culture of continuous learning at KUBRA, and for the Clients we serve.
- Drive learning excellence through the consistent activation of the feedback loop through end of event surveys, retrospectives/lessons learned.
- Demonstrate in-depth knowledge of KUBRA’s business.
- Support Learning Development in creating learning assets including documentation, workflows, videos, exercises, tutorials, assessments, and more.
- Be the resident expert in training course delivery and facilitation at KUBRA.
- Collaborate with Sales, Client Success, and Business Development to identify client training needs and agendas.

What kind of person should you be?:

- Comfortable, and even passionate, when speaking to crowds
- Knowledge of online teaching and learning methods
- Exposure to learning management systems
- Excellent skills to express complex technical issues both orally and in writing
- Demonstrated ability to work effectively with a variety of professional personnel
- Excellent organization, time management and problem-solving skills
- Results driven

What skills do you need?:

- Bachelor’s degree in a technical field or commensurate experience in a relevant position
- 3-5 years of experience as a training specialist and/or instructional designer
- Minimum of one (1) year of experience as a Software Trainer
- Experience as a Technical Writer is an asset

What can you expect from us?:

- Award-winning culture that fosters growth, diversity and inclusion for all
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Continued education with our education reimbursement program
- Flexible schedules
- Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
- Two paid days for volunteer opportunities

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.