Customer Service Manager

1 day ago


Outlook, Canada Federated Co-operatives Limited Full time

**About Us**

Riverbend Co-op is part of Federated Co-operatives Limited, a leading Canadian retail co-operative with annual sales of $71 million.

We are seeking an experienced Customer Service Manager to lead our Gas Bar team and contribute to the success of our organization.

**Job Summary**

As a Customer Service Manager at Riverbend Co-op, you will be responsible for providing exceptional service to our members and guests while ensuring the highest level of safety and efficiency in our Gas Bar operations.

**Key Responsibilities:**

  • Provide prompt, personalized service to all customers
  • Ensure compliance with health and safety standards, loss prevention, and environmental due diligence
  • Develop and implement quality team training programs
  • Lead by example and foster a culture of safety and innovation

**Requirements**

To be successful in this role, you will possess:

  • 1-3 years of experience in supervision in a retail environment
  • Retail experience in member relations, selling, ordering, receiving, asset maintenance, and health and safety
  • A clear understanding of personnel policies, practices, and procedures
  • High level of integrity and accountability
  • Flexibility to work evenings, weekends, and holidays as needed
  • Ability to fulfill physical job requirements, including manual labor

**What We Offer**

Riverbend Co-op offers a competitive salary range of $60,000-$80,000 per year, depending on experience.

In addition, we offer a comprehensive benefits package, opportunities for career growth and development, and a safe and supportive work environment.

**If You're the Right Fit**

This is an excellent opportunity for a motivated and experienced customer service professional to join our team and make a real impact in our community.



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