Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada TULIP E-COMMERCE AND LOGISTICS Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at TULIP E-COMMERCE AND LOGISTICS. As a Technical Support Specialist, you will be responsible for providing technical assistance to our users, troubleshooting and resolving technical issues, and maintaining a problems and solutions log for use by other technical support analysts.

Key Responsibilities:
  • Provide technical assistance to users experiencing difficulties with computer systems and networks
  • Troubleshoot and resolve technical problems in a fast-paced environment
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements:
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent oral and written communication skills
  • Ability to multitask and work under pressure
  • Attention to detail and ability to maintain a high level of accuracy
  • Client focus and ability to provide excellent customer service
What We Offer:
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A welcoming and inclusive work environment

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