Claims Resolution Specialist
1 week ago
About the Role
We're seeking a skilled Customer Service Representative to join our team as an Auto Claims Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their claims in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and resolve claims in a professional and courteous manner.
- Provide accurate and timely information to customers regarding their claims.
- Work closely with internal stakeholders to ensure seamless claim resolution.
- Document all customer interactions and claims information in accordance with established standards and procedures.
- Consult and interpret various documents and data to ensure accurate claim resolution.
Requirements
- Bachelor's degree or equivalent training or experience.
- At least 6 months experience in a call center environment.
- Bilingualism is required.
- Passionate about customer service and committed to delivering exceptional results.
- Comfortable with computer systems and able to learn new software quickly.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for growth and development.
- A comprehensive benefits package, including health and dental insurance, and a pension plan.
- Flexible work arrangements and a hybrid work model.
- Access to training and development programs to enhance your skills and knowledge.
Intact Financial Corporation
We are an equal opportunity employer and value diversity and inclusion in the workplace. We strive to create an inclusive and accessible work environment where all employees feel valued, respected, and heard.
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