Customer Service Representative

4 weeks ago


Courtenay, British Columbia, Canada Savers Value Village Full time
About Us

Savers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

Job Summary

We are seeking a Customer Service Associate to create an awesome experience for our Customers, Donors, and Team Members. As a Customer Service Associate, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience.

Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions, including sales, returns, and exchanges.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service area.
  • Work collaboratively with the sales team to achieve sales goals and provide a positive shopping experience.
  • Participate in visual merchandising and store displays to create an engaging and attractive store environment.
What We Offer
  • Comprehensive onboarding and training from day one.
  • Comprehensive extended health care plans for full-time Team Members.
  • Company-Paid Life and AD&D Insurance.
  • A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.


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