Food Service Team Lead

2 weeks ago


Ladysmith, British Columbia, Canada Arbutus West Enterprises Ltd oa Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Arbutus West Enterprises Ltd o/a Tim Hortons. As a key member of our food service team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Address customer complaints or concerns in a professional and courteous manner
  • Operational Excellence
    • Establish methods to meet work schedules and ensure efficient food preparation and delivery
    • Supervise and check the assembly of trays and delivery of food trolleys
  • Customer Service
    • Provide exceptional customer service and ensure a positive dining experience
  • Government Programs and Initiatives
    • Participate in government or community programs that support newcomers and refugees
    • Support newcomers and refugees with foreign credential recognition
  • Support for Indigenous People
    • Participate in government or community programs that support Indigenous people
  • Work Environment
    • Work in a fast-paced restaurant environment with a focus on customer satisfaction
    • Work 30 hours per week in a permanent position
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a food service supervisory role


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