IT Support Specialist for Enterprise Environment

1 week ago


Ottawa, Ontario, Canada Procom Full time

Job Title: IT Support Specialist for Enterprise Environment

\

About the Job:

\

We are seeking an experienced IT Support Specialist to join our team in Ottawa. As a key member of our Procom team, you will provide desktop technical support to maintain, repair, upgrade, install, replace, troubleshoot, and maintain desktop/laptop/tablet, computer equipment, printers, and all peripherals.

\

Responsibilities:

\
  • \
  • Provide 1st or 2nd level technical support to ensure seamless operation of desktop systems.\
  • Investigate, diagnose, and resolve technical issues related to hardware, software, and network infrastructure.\
  • Collaborate with colleagues to share knowledge and best practices in troubleshooting and resolving complex technical issues.\
  • Develop and implement procedures to improve efficiency and effectiveness of technical support processes.\
  • Ensure compliance with IT security policies and procedures to protect company assets and data.\
  • Maintain accurate records of problems reported and their resolution using ITSM tools.\
  • Communicate effectively with clients to ensure their needs are met and resolved to their satisfaction.\
  • Escalate complex technical issues to senior support personnel as needed.\
  • Participate in ongoing training and professional development to stay up-to-date with emerging technologies and trends.\
  • Perform other tasks related to this category as required.\
  • Create problem and resolution logs for help desk activities.\
  • Monitor and track inventory of hardware and software.\
  • Escalate more complex problems to senior support personnel to expedite resolution.\
  • Contribute to processing and procedural documentation.\
  • Track all activities associated with each ticket or work order through to resolution.\
  • Contact clients either by email or in person to ensure all problems are resolved to the client's satisfaction and the requirements of the initial request were fulfilled.
\

Requirements:

\
  • \
  • A minimum of 5 years of experience in Computer Application Support Technician role.\
  • At least 1 year of experience within the last 5 working in an IT enterprise environment supporting at least 1000 (Win 10) clients.\
  • Must clearly demonstrate 1 year of experience within the last 5 years in troubleshooting, installing, and supporting, in providing (1st line support) desktop support.\
  • Must clearly demonstrate 1 year of experience within the last 5 years working in a trouble ticket/service desk-based environment as part of a team.
\

Location: Ottawa, ON

\

Contract Duration: 9.5 months

\

Security Requirement: Enhanced Reliability

\

Salary: $70,000 - $90,000 per annum (dependent on experience)



  • Ottawa, Ontario, Canada Taralaxmi Enterprise Inc.-Tim Horton's Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Taralaxmi Enterprise Inc. - Tim Horton's. As an essential member of our operations, you will be responsible for providing administrative support to ensure the smooth operation of our business.About UsTaralaxmi Enterprise Inc. - Tim Horton's...


  • Ottawa, Ontario, Canada Donna Cona Inc. Full time

    Donna Cona Inc. is seeking a skilled Integration Specialist to support the integration of enterprise information systems.Job OverviewWe are currently looking for an experienced System Integration Support Specialist to join our team in Nunavut (Remote). This role will involve working with key government clients to integrate enterprise information...


  • Ottawa, Ontario, Canada Maplesoft Group Full time

    Maplesoft Group is a dynamic organization that values innovation and collaboration. We are committed to delivering cutting-edge solutions that meet the evolving needs of our clients.We are currently seeking an Enterprise IT Solutions Specialist to join our team.The ideal candidate will have expertise in analyzing complex system requirements and translating...


  • Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewWe're hiring for our Management Training Program at Enterprise Mobility. As a Management Trainee, you'll learn our business from day one while based out of one of our neighborhood branches.You'll master the knowledge and skills you need to eventually run your own branch, cultivate new business, and develop your team.In our hands-on learning...


  • Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewWe're seeking highly motivated individuals to join our Management Training program at Enterprise Holdings. As a Management Trainee, you'll embark on a comprehensive development journey that combines hands-on experience with structured training and mentoring.This role is an excellent opportunity for individuals who aspire to build a successful career...


  • Ottawa, Ontario, Canada Enterprise Holdings Full time

    Enterprise Mobility is a leading provider of car rental services, seeking a dedicated and detail-oriented individual to join our team as an Automotive Services Specialist. Based in Nepean, Ontario, this part-time position offers a competitive salary of $18.05 per hour.We offer:A comprehensive training program to develop your skills and knowledge.A supportive...


  • Ottawa, Ontario, Canada Enterprise Holdings Full time

    About UsAt Enterprise Holdings, we're a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide.Founded more than 65 years ago with a commitment to the communities that we serve, we operate a global network with 90,000+ dedicated team members across nearly 100 countries, and more than 2.3 million vehicles taking our...


  • Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewWe're hiring for our Management Training Program to start your career with Enterprise Mobility. This program is designed to develop your skills in customer service, sales, marketing, finance, and operations. You'll have the opportunity to work in a fast-paced environment, learn from experienced professionals, and contribute to the success of our...


  • Ottawa, Ontario, Canada Intello Technologies Inc. Full time

    Cybersecurity Specialist for Enterprise Security OperationsWe're seeking a skilled Cybersecurity Specialist to join our team in a fast-paced and dynamic environment. As a Cybersecurity Specialist, you will play a critical role in monitoring and responding to security incidents for our managed security services customers.This exciting opportunity offers...


  • Ottawa, Ontario, Canada Work in Ottawa Full time

    Job Title: Risk SpecialistJob Summary:We are seeking an experienced Enterprise Risk Management Specialist to join our team at Work in Ottawa. As an Enterprise Risk Management Specialist, you will be responsible for managing and mitigating risks across our operations in Canada.Key Responsibilities:Act as the Subject Matter Expert for Enterprise Risk...


  • Ottawa, Ontario, Canada Donna Cona Inc. Full time

    Job SummaryWe are seeking an experienced Enterprise Security Specialist to join our team at Donna Cona Inc.The ideal candidate will have a minimum of four (4) years of experience in developing, improving, and monitoring security measures to protect computer networks, devices, applications, data information, and users.


  • Ottawa, Ontario, Canada CB Canada Full time

    Job Summary:We are seeking an Enterprise Process Improvement Specialist to support a 5-month contract. The ideal candidate will have a Secret level of Security Clearance.About the Role:The Security Services division of our client is responsible for overseeing and managing its corporate security program. To improve the administration of the program, they...


  • Ottawa, Ontario, Canada D2SOL CANADA INC Full time

    About the RoleWe are seeking a highly skilled Enterprise Information Systems Specialist to join our team at D2SOL CANADA INC. This is a permanent full-time position, requiring 37.5 hours of work per week.Job DescriptionThe successful candidate will be responsible for designing, developing, and implementing information systems business solutions that meet the...


  • Ottawa, Ontario, Canada Scotiabank Full time

    About the RoleAt Scotiabank, we're seeking an experienced Enterprise Systems Optimization Specialist to join our team. This is a hybrid role that offers the perfect blend of business and technology expertise.


  • Ottawa, Ontario, Canada Nutrition International Full time

    About the RoleThis is a unique opportunity to join Nutrition International as a Strategic Enterprise Risk and Compliance Specialist. In this role, you will play a key part in managing and coordinating the organization's internal audit function globally, while also overseeing global enterprise risk reporting and assessments.

  • Flooring Specialist

    4 weeks ago


    Ottawa, Ontario, Canada Luizi Enterprise Corp. Full time

    Job Title:Flooring SpecialistAbout the Role:We are seeking a skilled Flooring Specialist to join our team at Luizi Enterprise Corp. In this role, you will be responsible for preparing surfaces, applying adhesives, and installing tiles to create visually appealing floors.About You:To be successful in this position, you should have 3 years of experience in the...

  • IT Support Specialist

    3 weeks ago


    Ottawa, Ontario, Canada CaRMS Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team in Ottawa, Canada. As a key member of our technical support team, you will be responsible for providing top-notch support services for laptop hardware and software, as well as maintaining server assets that bolster our enterprise computing environments.


  • Ottawa, Ontario, Canada Myticas Consulting Full time

    As an Enterprise IT Project Coordinator at Myticas Consulting, you will play a critical role in ensuring the successful delivery of projects related to Corporate initiatives. Reporting directly to the IT Systems Specialist, you will be responsible for overseeing project tasks and deliverables to guarantee timely and within-budget outcomes.This is an exciting...


  • Ottawa, Ontario, Canada Donna Cona Inc. Full time

    **Company Overview:**Donna Cona Inc. is a leading provider of integration services, committed to delivering innovative solutions that meet the complex needs of our clients.Salary: $120,000 - $180,000 per year**Job Description:**We are seeking an experienced System Integration Support Specialist to join our team in Nunavut (Remote). As a key member of our...


  • Ottawa, Ontario, Canada Telesat Full time

    About the Role:Telesat is seeking an experienced Integration Specialist to join our team. In this role, you will design, develop, and implement software solutions to connect various enterprise business systems within Telesat, ensuring secure and seamless data flow and communication.Responsibilities:Analyze business requirements to identify integration needs...